Education Program Launch Manager

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

This is an office-based, hybrid role located in our Plano, TX office.

Your Career

As an Education Logistics Launch Manager, you will have the opportunity to drive significant value for our Enablement organization and impact the overall success of our company. This role involves project managing the launch of Instructor-Led Training (ILT) offerings for both internal and external audiences. Your expertise in learning enablement, facilitation, and presentation will be critical in developing and executing innovative solutions.

In this key role, you will collaborate with enablement leaders and stakeholders to make informed decisions on programs and deliverables, ensuring the seamless facilitation of resources for ILT programs.

Your Impact

• Project manage the launch of educational courseware, coordinating activities across internal teams to release customer-facing content to Authorized Training Partners.

• Execute a variety of LMS program offerings, including course catalog updates, ordering and monitoring course materials, addressing Tier 1 escalations on LMS systems, and managing updates and assignments in Jira.

• Deliver core support by responding to emails, resolving issues escalated from Tier 1 support, managing course and class changes, and handling roster management in various systems such as the LMS and Airtable.

• Establish strong, trusted partnerships with Regional/District leadership and account managers, addressing regional/local needs and responding to requests for global training programs.

• Gather feedback from the sales team, enablement leadership, and stakeholders to continuously improve support programs.

• Partner with regional enablement counterparts to understand and prioritize requests from their regions and adjust programs to meet local needs.

Qualifications

Your Experience

• 5+ years in managing and facilitating in-person or instructor-led training programs.

• Experience with Learning Management Systems (LMS), preferably Intellum Exceed, Evolve, ServiceNow, Confluence.

• Strong written and verbal communication skills with an excellent approach to customer service.

• Excellent stakeholder management capabilities across multiple regional and global functions and multiple levels of stakeholders and leadership.

• Proactive with a keen sense of urgency and the ability to deliver the right information to the right person.

• Independent, entrepreneurial mindset with a knack for researching and solving problems, working with new teams, and finding opportunities to add new services to the support model.

• Customer service-minded with strong attention to detail, organization, and goal orientation.

• Strong project management experience and proficiency in Google Suite.

• Ability to analyze data and manage competing priorities seamlessly.

• Excellent collaboration and teamwork skills.

• Adaptable to an ever-changing environment with shifting priorities.

• Self-discipline and motivation in both virtual and office environments.

Additional Information

The Team

The Worldwide Shared Services team is dedicated to empowering Palo Alto Networks' go-to-market teams through innovative solutions and strategic guidance to drive superior outcomes. We strive to equip our teams with the expertise and resources needed to make a meaningful and lasting impact with the customers we serve while achieving sales excellence. We are committed to fostering an environment where our team members can thrive, creating a culture of collaboration and knowledge sharing to drive collective growth and success.

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $95,600 - $154,650/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

All your information will be kept confidential according to EEO guidelines.

Please note that we will not sponsor applicants for work visas for this position.

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Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.