Education Program Coordinator

Partners Healthcare System Boston , MA 02298

Posted 2 weeks ago

Think:Kids is a program in the Department of Psychiatry at Massachusetts General Hospital. Think:Kids teaches Collaborative Problem Solving (CPS), a revolutionary, evidence-based approach for helping children who struggle with social, emotional and behavioral challenges. At Think:Kids, a team of clinicians, educators, and clinical researchers teach the CPS approach to clinicians, parents, and educators across the world to implement CPS in homes, outpatient clinics, correctional facilities, schools, inpatient settings, residential programs and beyond.

Think:Kids seeks a highly motivated, organized, administrative coordinator to support our CPS Certification Program. Reporting directly to the Program Manager and working closely with program leadership, the Certification Coordinator supports both the instructors of the Certification Program and the entire Certified Community made up of over 100 individuals across North America. The Certification Coordinator provides both administrative and technical support.

Principal Duties & Responsibilites

  • Manage workflow and administration of new participants going through CPS Certification courses which includes but is not limited to:

  • Creating new sections in the CPS Certification course in The Hub, our online learning management system built on the D2L Brightspace platform

  • Registering and enrolling participants into said courses

  • Scheduling and monitoring attendance of supervision calls

  • Troubleshooting technological issues (e.g., accessing materials and uploading videos) as they arise

  • Manage workflow and administration for Annual Membership related activities which includes all of the above listed activities as well as:

  • Tracking attendance for monthly certification member webinars

  • Working with Think:Kids staff to plan and prepare monthly certification member webinars

  • Serve as key point of contact for all annual membership related questions from Certified Community

  • Oversee and track trainings being hosted by independent CPS Certified Trainers

  • Ensure income-generating trainings are approved by Think:Kids senior leadership

  • Manage Certification e-mail inbox, responding to and triaging questions as needed

  • Attend and take notes at certification team meetings.

  • Coordinating with the Outreach & Communications Manager to update information on the Think:Kids website and in the monthly Certification newslette

  • Work on other special projects as directed

  • Excellent organization skills and attention to detail

  • Excellent time management, communication, and decision-making skills are required.

  • Capable of establishing priorities. Proven ability to effectively manage multiple tasks at the same time.

  • Proficient in Microsoft Word, Excel, and Powerpoint.

  • Strong computer skills

  • Comfortable using and managing video-conferencing software

  • Familiarity with content/learning management systems (ie D2L, moodle, Blackboard Learn) preferred

  • Excellent interpersonal and communication skills.

  • Ability to perform under stressful situations in order to meet the demands of the job.

  • Demonstrated ability to work independently, with limited supervision, resolve issues, is organized, attentive to detail and able to achieve outcomes within the team.

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Partners Healthcare System Boston MA

Education Program Coordinator

Partners Healthcare System