Think:Kids is a program in the Department of Psychiatry at Massachusetts General Hospital. Think:Kids teaches Collaborative Problem Solving (CPS), a revolutionary, evidence-based approach for helping children who struggle with social, emotional and behavioral challenges. At Think:Kids, a team of clinicians, educators, and clinical researchers teach the CPS approach to clinicians, parents, and educators across the world to implement CPS in homes, outpatient clinics, correctional facilities, schools, inpatient settings, residential programs and beyond.
Think:Kids seeks a highly motivated, organized, administrative coordinator to support our CPS Certification Program. Reporting directly to the Program Manager and working closely with program leadership, the Certification Coordinator supports both the instructors of the Certification Program and the entire Certified Community made up of over 100 individuals across North America. The Certification Coordinator provides both administrative and technical support.
Principal Duties & Responsibilites
Manage workflow and administration of new participants going through CPS Certification courses which includes but is not limited to:
Creating new sections in the CPS Certification course in The Hub, our online learning management system built on the D2L Brightspace platform
Registering and enrolling participants into said courses
Scheduling and monitoring attendance of supervision calls
Troubleshooting technological issues (e.g., accessing materials and uploading videos) as they arise
Manage workflow and administration for Annual Membership related activities which includes all of the above listed activities as well as:
Tracking attendance for monthly certification member webinars
Working with Think:Kids staff to plan and prepare monthly certification member webinars
Serve as key point of contact for all annual membership related questions from Certified Community
Oversee and track trainings being hosted by independent CPS Certified Trainers
Ensure income-generating trainings are approved by Think:Kids senior leadership
Manage Certification e-mail inbox, responding to and triaging questions as needed
Attend and take notes at certification team meetings.
Coordinating with the Outreach & Communications Manager to update information on the Think:Kids website and in the monthly Certification newslette
Work on other special projects as directed
Excellent organization skills and attention to detail
Excellent time management, communication, and decision-making skills are required.
Capable of establishing priorities. Proven ability to effectively manage multiple tasks at the same time.
Proficient in Microsoft Word, Excel, and Powerpoint.
Strong computer skills
Comfortable using and managing video-conferencing software
Familiarity with content/learning management systems (ie D2L, moodle, Blackboard Learn) preferred
Excellent interpersonal and communication skills.
Ability to perform under stressful situations in order to meet the demands of the job.
Demonstrated ability to work independently, with limited supervision, resolve issues, is organized, attentive to detail and able to achieve outcomes within the team.
Partners Healthcare System