Join a dynamic crew charged with inspiring zoo guests to secure a future for wildlife. As Education Director of Guest Encounters, you are in charge of overseeing guests' conservation education experiences within the zoo. Responsibilities include, but is not limited to the development and implementation of fun, immersive and engaging mission-based educational encounters for guests; which will inspire them to love, engage, act and protect wild animals and the places they live. You will also oversee the zoo's volunteer programs, as well as operations of exhibits such as Butterflies! Caterpillar Flight School, the giraffe feeding experience and Kronkosky's Tiny Tot Nature Spot. Direct supervision of staff include the Education Manager of Volunteers and Guest Encounters and the Education Manager of Interpretation.
Lead Guest Encounters team to support zoo's vision of securing a future for wildlife by researching, developing and implementing a comprehensive strategic plan for professional, fun, theatrical and immersive conservation education opportunities targeting guests. This plan should closely align with zoo priorities and focus on best resource allocation for maximum impact. It should also address various learning styles and encompass audience assessment, age-appropriateness, program development, marketing, safety, staffing and evaluation.
Annually produce a report, which summarizes offerings throughout the year, analyzes budget and other trends and evaluates both customer satisfaction and impact.
Oversee Education Manager Volunteers and Guest Encounters to plan, execute and evaluate zoo's volunteer program. This program should strategically align with zoo mission and broader zoo priorities and follow all federal, state and local laws and regulations.
Work as necessary to align guest educational encounters with other guest services and to support interpreters and others in educational methods.
Work with other members of the zoo to include education in special events where appropriate.
Collaborate with zoo staff to insure accurate dissemination of information as well as maximum use of zoo's resources to support conservation education.
Carefully consider how departmental/personal goals fit into larger zoo priorities and provide positive leadership and support for volunteers and other members of the Education Department and zoo.
Establish and maintain positive, cooperative, and effective working relations with fellow employees.
Constantly exhibit a guest service attitude, a smile, and an obvious interest in guest comfort and service.
Communicate with the public in a courteous and tactful manner and assist guests with questions and directions to various areas of the Zoo. Address the guest - do not wait to be asked.
Remove trash and debris from public areas; i.e. pick up litter whenever you see it.
Any and all other duties as assigned.
Skills and Qualifications
Five years of professional experience in planning and overseeing informal educational encounters in a zoo, park or museum setting.
Three years' experience supervising other supervisors, preferably within similar institution.
Five years of experience working in the field of conservation, zoology, natural history, animal behavior or related areas.
Ability to train and motivate staff/volunteers to implement fun and effective guest education encounters.
Proven team player with strong leadership skills, positive outlook and ability to work effectively and diplomatically with diverse groups of people.
Ability to effectively communicate in person, in writing and over the telephone.
Strong leadership, budgeting and organizational skills.
Ability to analyze facts and exercise sound judgment.
Skilled at managing multiple tasks and communicating well with multiple departments and management.
Knowledge of interpretation, theater, social marketing and current guest experience trends.
Bachelor's degree in science, education or related field.
Strong customer service background as indicated by education and/or previous experience.
Commitment to conservation.
Ability to work weekends, holidays and occasional after-hours assignments
Based on an 8 hour workday
Never = 0 hrs Rarely = 0-2 hrs Occasionally = 2-4 hrs Frequently = 4-6 hrs Continuously = 6-8 hrs
Corrected Vision must include:
Normal Distinguishing colors
Normal Depth Perception
Corrected Hearing skills must include:
Normal frequency sensitivity
Normal frequency selection
Speaking skills must include being understandable when speaking:
On the telephone or radio
San Antonio Zoo