Enhanced Driver Licensing Services Representative 4
Everett Licensing Office located at 5313 Evergreen Way
Full Time, Permanent
Please Note:Upon completing training and certification, you will be eligible to become certified to issue Enhanced Drivers License (EDL), which will result in a 10% pay increase.
Are you the type of person who strives to provide excellent customer service? Do you have outstanding leadership skills? As a Licensing Services Representative 4 (LSR4), you will have the opportunity to oversee the daily management and administration of driver licensing services in a Licensing Services Office. An LSR4 is responsible for managing staff who work with customers to analyze situations and make independent decisions regarding authenticity of documents used to verify and establish identity and they work under the guidance of Human Resource performance management practices, State and Federal regulations, Agency policies and procedures, and applicable collective bargaining agreements. The successful candidate will be a part of the field management and leadership team of DOL, and supports both management and line staff; acting as a liaison between line operation and management.
What our EDL Licensing Services Representative 4 does:
The LSR4 duties include, but are not limited to the following:
Supervising staff to include interviews, reference checks, staff selection, coaching and mentoring, evaluating the need for and conducting training, addressing performance issues and taking corrective action.
Issuing driver licenses, instruction permits, and identification cards to those who meet the requirements specified by law, regulation, policy and procedure,
Maintaining records of all license work, fees collected and monies deposited,
Resolving complaints and solving problems,
Preparing reports on licensing activities and employee attendance,
Conducting driving skills tests and knowledge examinations to evaluate that current licensing standards are met,
Being accountable for public funds, and accurately collect DOL licensing fees,
Using sound judgment and make independent decisions to access customer.
What we are looking for:
One year experience as a Licensing Services Representative 2.
Three (3) years of experience evaluating documents and applications for accuracy, completeness, and compliance with policies or laws; one (1) year of Microsoft Word experience, and financial transaction/cash handling experience; two (2) years of customer service experience; AND six (6) months experience assigning, guiding, coaching and training teammates while performing similar work.
Five years of licensed driving experience.
Ability to type 40 wpm
A valid Washington State Driver License with no restrictions other than corrective lenses (or the ability to obtain one upon hire).
Acceptable or clear fingerprint-based criminal history background check
Verified reliability check for previous five years of employment
U.S. Citizenship verification
Our ideal candidate will have:
The hiring manager is most interested in qualified applicants who also possess the following qualifications and competencies:
Ability to accept personal accountability for the work assigned to meet the goals of Agency.
One (1) year experience in evaluating complex information to ensure accuracy and verifying complex rules, laws and policies,
One (1) year experience in explaining complex rules, laws and policies or procedures.
Statewide, local area travel, using state or personal vehicle, with overnight stays.
Work in an office setting, work outdoors and ride in vehicles
Work a Monday through Friday schedule
Working hours beyond 40 hours/week
Why work at DOL?
We impact more citizens directly than any other state agency and have a strong mission, vision, values, goals and agency culture. We are focused on our commitment to great service, advancing public safety and consumer protection through licensing, regulation and education and collecting revenue that supports our state's transportation system. We are a diverse organization that values integrity, inclusion, respect, results and service excellence. And we have a positive agency culture where employees are engaged, empowered, and appreciated.
Find out what our own employees have to say about DOL's
Culture and Diversity!
We also value wellness and promote a family-friendly culture where a healthy work life balance is supported. And, in addition to our State's excellent benefits package, we offer an outstanding tuition assistance program!
This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE). For membership questions, contact the local Union Representative.
How to Apply
To apply and be considered for this position, complete the four required steps below. Only applicants who demonstrate they are able to follow directions and submit a complete application packet will be considered. This includes attaching all required documents.
Step 1: Select the large Apply button at the top of this job announcement. If you haven't already done so, you will need to create an applicant profile.
Step 2: Ensure the work history section of your applicant profile is current and thorough, clearly stating how you meet the qualifications and competencies above.
Step 3: In addition to stating your typing speed in the skills section of your profile, proof of your typing speed is required for this recruitment. Complete an online typing test of your choice such as those found on TypingTest.com and use any method (save, print and scan, screenshot, snipping tool, take a picture on your phone, etc.) to upload and attach your results to your application.
Step 4: Upload and attach the following documents to your applicant profile: 1. Letter of interest, 2. Current resume, and 3. a list of three professional references including name, title and current contact information (additional references are accepted) 4. Proof of typing speed certificate.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
If you have any questions or need assistance completing the application process, contact the recruiter listed below prior to when this job posting closes AND before you submit your application.
To take advantage of veteran's preference, please do the following:
Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to
Use a subject line of "VET for CR LSR 4 #18-244"
Include your name as it appears on your application in careers.wa.gov
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to six months.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at or may email . Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at .
For inquiries about this position, please contact Kimberleigh Amarige ator email . Please reference recruitment number 18-244.
Salary: $3,684.00 - $4,832.00 Monthly
Location:* Snohomish County Everett, WA
Job Type:* Full Time - Permanent
Department:* Dept. of Licensing
Job Number:* 18-244
Closing: 9/25/2018 11:59 PM Pacific
Agency:* State of Washington
Address:* View Job Posting for Agency Information View Job Posting for Location, Washington, 98504
Phone: View Posting for Agency Contact