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EDI Messaging Specialist (Irvine, CA)
Work directly with clients and payers to ensure that enrollment is completed for successful electronic claims submissions.
Coordinate and manage the EDI Messaging Service Implementations and/or Support services for QSI/NextGen clients.
Manage the implementation process from start to finish for a successful implementation.
Communicate with vendors frequently to provide client solutions.
Provide consulting advice to customers and management.
Maintain all records and files with accuracy.
Respond to customer inquiries in a timely manner.
Utilize tools and resources to ensure that functions are efficient, accurate and timely.
Serve as a liaison on all communication with client account contact.
Keep up to date records of Implementations and/or Support incidents.
Track and follow up on documents, and notify clients of upcoming due dates.
Responsible for using multiple online portals to complete responsibilities.
Communicate clearly and concisely in person and via e-mail or telephone.
Answer inbound phone calls from clients and internal client support teams. Ability to navigate a computer while on the phone.
Responsible for effectively researching and resolving client issues.
Look for opportunities to improve processes.
Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product.
2 plus years of Customer Service experience.
Effective written and verbal communication skills.
Demonstrate problem-solving and researching skills.
Strong organizational and interpersonal skills.
Experience with Microsoft Excel (document creation, editing, sorting, saving, and storing)
Experience with Microsoft Word (document creation, editing, sorting, saving, and storing)
Experience with Microsoft Outlook (email organization and calendar scheduling)
Proficient with PC's and in Windows based environments.
NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes.