Edgefield Loading Dock / Theater Manager

TITLE: Loading Dock / Theater Manager

REPORTS TO: District Manager, Food & Beverage Manager

FLSA CLASS: Salaried Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

The Loading Dock / Theater Manager is a head management position responsible for the effective operations of the Loading Dock and Theater and its staff (server, bussers, hosts, assistant managers, etc.). This position will be expected to be able to perform the responsibilities of all other pub positions (server, busser, host, bartender, etc.). Duties include, but are not limited to: interviewing, hiring, training, and supervising staff; ordering supplies; scheduling; payroll; employee evaluations; conducting and calculating inventory; cleanliness; ensure food and drinks are served quickly and efficiently; handle customer complaints; attend department head meetings; effectively managing labor and departmental costs; conduct regular staff meetings; manage employee files; general filing and administrative duties; and policy enforcement. The manager also works in conjunction with the Power Station Pub Manager and Power Station Kitchen Manager in maintaining quality and attractive presentation of food/beverage product and managing product costs. When the Loading Dock is closed during the fall and winter months, this position will remain in a salaried management position and help to oversee the Power Station pub operations. An important aspect of this position is attending to customer needs and maintaining customer relations. To meet this end, the manager must consistently communicate pertinent event information to staff, customers, and other departments on property and train employees on the finer points of customer service. Above all this position requires a positive attitude and dedication to providing excellent customer service. Each McMenamin employee will be expected to perform their job in a safe manner and report any safety concerns to their manager in a timely fashion. All employees are expected to keep current on property events, property history and be knowledgeable about McMenamins products. Other duties as assigned by Property Management and General Management.

Requirements of the Job:

• Previous restaurant management or supervisory experience required

• Previous high volume restaurant service experience required

• Obtain and keep current OLCC and Food Handlers card

• Bartending experience preferred

• Excellent working knowledge of all the jobs supervised

• Working knowledge of all company property policy and procedure

• Flexible schedule including days, evenings, weekends, special events and holiday availability required

• Ability to remain calm and efficient in a sometime stressful, dead-line oriented and multi-tasking environment

• Commitment to providing exemplary customer service.

Essential Functions of the Job:

• Effective operation of all Loading Dock operations (and Power Station pub operations as necessary)

• Must have a value for diversity and the ability to work with individuals from different backgrounds

• Provide excellent customer service to patrons

• Ability to effectively manage employees

• Work outside in varied weather conditions

• Safely lift and carry heavy objects with a hand truck or the help of another person if necessary

• Work on feet for long periods including standing, walking and infrequent stair climbing both indoors and outdoors

• Fine hand manipulation including writing, typing, cash handling, picking up small and large items, etc.

• Repetitive movement such as pushing, pulling, bending, some stooping and twisting

• Ability to accurately work with numbers, handle and count money, and work on a computer terminal

• Ability to communicate clearly & be positive, polite, and cooperative with co-workers, managers, vendors, and customers

• Handle complaints in a professional and positive manner

• Work with sharp objects, including knives; chemicals used in cleaning and sanitizing

• Work in & around a hot kitchen and various heat sources

• Work quickly and efficiently while adhering to deadlines

• Work well independently and as a member of a team

• Able to work the hours necessary to complete the job

• Organize and analyze information quickly

Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

EOE