Edgefield Black Rabbit Assistant Manager (Am)

TITLE: Black Rabbit AM

REPORTS TO: Head Manager, F&B Manager, District Manager

FLSA CLASS: Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

The primary responsibility of AM is to oversee all pub operations under the guidance of the restaurant manager. This position will be expected to be able to perform the responsibilities of each other non-management restaurant position (server, busser, host, etc.) and perform all opening and closing duties of the restaurant. The AM will often act as the restaurant host and will oversee the smooth and effective running of the restaurant in general. Other duties include working outside on a seasonal basis as well as indoors, and most importantly maintaining and providing excellent customer relations with all customers. The AM may also assign sections to servers; serve guests and tables in assigned sections by taking food and beverage orders; delivering products in a timely manner; collecting payment; cashiering; work on a point of sale computer system; set-up, maintain, and breakdown service and work areas so that they are well stocked and organized for efficient and safe service; regulating labor; overseeing side work; cleaning duties; supervise and train staff; administrative duties as assigned by manager (i.e. scheduling, payroll, etc.); effectively dealing with personnel and customer service issues as they arise; count and distribute tip pool; provide appropriate service to the customer to meet their needs and requests whenever possible to assure customer satisfaction. The AM must be available to help solve & troubleshoot any problems that come up during the course of a shift and fill in for the head manager when they are on vacation. The AM position can be hard physical work and this job also takes mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. The AM must also have the ability to work well independently and also as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to the Restaurant Manager, Property Manager or General Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.

Requirements of the Job:

• Obtain and maintain current food handlers and OLCC liquor license

• Previous formal dining serving experience

• Previous management related experience

• Ability to accurately handle cash and work with numbers

• Excellent customer service & communication skills

• Flexible schedule including evenings, weekends and holidays required

• Ability to remain calm and focused in a high volume, deadline-oriented work environment

Essential Functions:

• Safely lift and carry heavy objects with a hand truck or the help of another person if necessary

• Ability to effectively manage others in a positive and professional manner

• Must have a value for diversity and the ability to work with individuals of different backgrounds

• Provide excellent customer service in a high-volume environment

• Handle complaints in a professional and positive manner

• Work in & around a hot kitchen

• Work for long periods on feet including frequent walking, stair climbing and working outdoors in varied weather conditions as necessary

• Repetitive movement such as pushing, pulling, bending, some twisting and stooping

• Fine hand manipulation including handling small and large objects, computer keyboard usage, writing, chopping and use of kitchen equipment, etc.

• Ability to communicate clearly

• Be positive, polite, and cooperative with co-workers, managers, vendors, and customers

• Work around various heat sources

• Work with and around sharp objects, including knives

• Work with chemicals and used in cleaning and sanitizing

Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service.

Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION