EDC - Manager Of Downtown Service And Real Estate

Under general supervision of the EDC President, or designee, the Economic Development

Manager of Downtown Services and Real Estate serves as a liaison to downtown businesses and as an assistant to the EDC President to proactively assist with small business needs, enhance tourism and special events, facilitate the development and management of public and private real estate development, and coordinate applicable city services. The role is responsible for proactive community outreach and business development including business attraction programs and activities to encourage new investment, business, and jobs to Frisco. This position will help foster growth of Frisco's existing mixed-use developments and

downtown ecosystems including retail, entertainment, and related small business support. This project management role requires an action-oriented, risk-balanced self-starter with excellent communications skill to advance existing and new economic development prospect opportunities to become successful business expansion and relocation employers for Frisco.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.Downtown Manager responsibilities

• Assists in the development and coordination of programs, research and activities designed to contribute to the revitalization of Downtown Frisco.

• Assists downtown businesses with tools, programs and resources designed to retain and attract new business.

• Provides oversight on the materials, scheduling, set-up and coordination for community outreach and relations as assigned.

• Monitors contracts that support downtown business activities and enhance special event and tourism revenue, authors RFP's and acts as contract manager for services related to downtown City property or publicly supported programming.

• Investigates business complaints and concerns, forwards the information to the appropriate division and tracks follow-up with staff to ensure resolution.

• Coordinates planning and implementation of marketing initiatives, branding, and related activities.

• Acts as the information liaison in the city for small business assistance needs.

• Assists other City departments and external agencies in the coordination of public Downtown Frisco special events and serves as primary advocate for Downtown Frisco.

• Serves as a liaison between the city and downtown retail businesses and groups, requiring ongoing visibility in downtown, including evenings and weekends of key events.

• Establishes, work cooperates and maintains effective working relationships and partnerships with all key stakeholders in the downtown area, including merchants, property owners, civic groups, and city staff to undertake joint activities that encourage a cooperative climate and working relationship among downtown businesses, organizations, city departments, and public officials.

• Collaborates with city departments and implements, manages, and evaluates service work plans within downtown with a focus on continuous improvement.

• Participates in the development, implementation and analysis of data and market research related to downtown.

• Collaborates and helps develop effective communication channels for publicizing upcoming city meetings, public outreach and events to downtown property owners, businesses, residents, and other stakeholders with a goal to increase their attendance and/or involvement.

• In coordination with the Business Retention & Expansion Team assists existing employer companies to facilitate the retention and expansion of Downtown business.

• Oversees the development and implementation of targeted business attraction activities and programs to reach prospective merchants, retailers, real estate brokers, and developers; coordinates with members of FEDC's Business Development Team as needed.

EDC Real Estate Manager responsibilities

• Oversees the development and implementation of targeted business attraction activities and programs to reach prospective companies for retail, entertainment, and destination venues.

• Plans and executes targeted business development meetings, webinars, and recruitment missions to International Council of Shopping Centers (ICSC), commercial real estate events, and similar conferences or tradeshows; coordinates with members of FEDC's Business Development Team as needed.

• Stays current on issues and trends that affect economic development partners, companies, and investment activity; maintains a pulse of general economic development priorities and trends.

• Develops and maintains professional business relationships with clients, brokers, consultants, site selectors and allies regionally, nationally, and internationally through personal contact and participation in professional industry related organizations.

• Assists with the development and implementation of an economic development strategic plan for the Frisco EDC that includes vision, goals, and objectives on a regional, national, and international basis.

• Coordinates with the EDC Business Development Team, Research Specialist, and Marketing Team to help craft and implement a sustainable strategy to grow Frisco's small business, retail, corporate and industrial base.

• Implements operational plans that include role clarity, accountability, resourcing, and trackable performance indicators.

• Conducts promotional and informational presentations to market Frisco to targeted audiences.

• Provides reports to the EDC's President, Vice-President and others as directed.

• Coordinates and implements programs in conjunction with the Business Development Team, Research Specialist, and Marketing Team to generate prospect leads, uses professional services contracts with qualified lead-based company to increase and sustain business development efforts to targeted industry clusters both nationally and internationally.

• Coordinates with Marketing Team to create targeted collateral, messaging, and execute campaigns.

• Develops and maintains positive working relationships with the FEDC staff and city officials, executives, and department directors.

Other Important Duties:

• Attends and represents the FEDC at certain events, functions, meetings, and conferences.

• Attends City and industry events on evenings and weekends as necessary.

• Participates in community affairs as necessary to enhance the organization's professional image.

• May be required to work extended hours, evenings, and weekends.

• Regular and consistent attendance for the assigned work hours is essential.

• Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

• Principals of leadership and effective program administration.

• Principals of professional government, economic development principles, practices, and procedures.

• Principals of program development, operations, management, budgeting, and evaluation

• Principals of economic gardening and impacts of small businesses.

• Principals of destination marketing, tourism practices, and programs.

• Principals of business service organizations, retail, and small businesses.

• Principals of public relations, organizational communications, community relations, publicity, and media relations.

• Knowledge of business site selection principles, practices, and methods for effective project management to convert business prospects into successful wins (landed projects as new employers).

• Knowledge of applicable Federal, state, and local laws, codes and regulations relating to general governmental management and economic development.

• Knowledge of financial tools available on a local, state, and national level that benefit a company or FEDC.

• Proficiency in the use of computers and related equipment, hardware, and software applicable to area of assignment.

• Proficiency in oral and written communications.

• Skill in critical thinking skills with the ability to analyze projects, situations or statements and determine their validity.

• Skill in appropriate handling of politically sensitive and confidential information.

• Skill in organizing, prioritizing, tracking, and managing multiple assignments, projects, and tasks.

• Skill in contract negotiation and administration.

• Ability to work under deadlines and stressful situations.

• Ability to conduct training, communicate at panel discussions and make professional presentations.

• Ability to provide professional customer service practices and procedures.

• Ability to work independently in a fast-paced environment.

• Ability to resolve problems quickly and effectively.

• Ability to handle sensitive and confidential business and client information.

• Ability to be able to establish and maintain effective working relationships with a diverse range of job related contacts.

• Ability in the willingness to be a team member with ability to be a team leader as needed on special assignments and projects.

Education, Experience, and Certifications/Licenses:

• A bachelor's degree from an accredited educational institution in Public or Business Administration, urban-planning or a related field, or equivalent years of education and experience.

• Minimum of five years of full-time, professional-level experience with no less than three years in public administration, urban-planning, small business and/or entrepreneurial support, business outreach, and/or community relations.

• Must pass a pre-employment drug screen, criminal background check and motor vehicle records check.

• Must possess a valid State of Texas Driver's License.

Environmental Factors and Conditions:

• Work is performed in an office setting.

• May be subject to exposure to irate or angry individuals.

• May be subject to extended periods of mental concentration, research, and analysis.

Physical Demands:

• This work typically requires the following physical activities to be performed. A complete description of the activities below is available upon request from Human Resources.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, tablet/mobile device, copier, calculator, cellular telephone, multi-line telephone, smart board, and other standard office equipment.

• Experience with Salesforce and online CRM platforms, databases, and resources for economic and workforce development such as Hoovers/D&B, Chmura/JobsEQ, Impact DataSource, Gazelle.Al, CrunchBase, and other tools relevant to the complete the assigned duties.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein.