Provides clerical and reception support functions in the ED. Quick registers patients, submits bed requests, coordinators admission and logs discharge of patient from ED and ED systems. Answers all telephone calls and responds accordingly. Must be sensitive to patient needs and responsive to medical and nursing staff needs. Receives patients' relatives and visitors and directs them to the appropriate individual(s). Provides administrative support as needed to ED clinical staff. Prioritizes and multi-tasks in a hectic environment.
Sound judgement and critical thinking
Ability to prioritize and handle multiple tasks in a very busy environment
Strong organizational and follow-through skills
Accuracy and attention to detail
Strong customer service and interpersonal skills
Strong communication skills
Must be flexible and able to function within a team
Ability to maintain composure in stressful circumstances
Basic computer skills and/or facility to learn computer skills required for MS Outlook, EDIS, EPIC, etc.
High School diploma or GED required
Associate/Bachelors degree preferred
Partners Healthcare System