Performs clerical and communication functions for the optimal operation of nursing unit. Coordinates activities of nursing unit with other departments. Functions as a receptionist to greet and assist guests entering the unit. Serves as a primary resource in providing information and facilitating services in the Emergency Department.
Prepares chart package to include chart, triage note, ED identification care, labels and visitor pass.
4.Communicates effectively with patients, visitors and staff.
Answers telephone in courteous manner, delivers messages to appropriate staff. Initiates and follows up on pages.
Greets and assists patients, visitors and staff. Prepares and maintains patient chart packages.
5.Collaborates with various departments regarding admissions / discharges.
6.Maintains unit log of patient admission, discharge, or transfer and notifies appropriate department. Coordinates delivery of medical records for discharged patients to Medical Records. Initiates bed tracking system upon discharge.
7.Maintains neat, orderly, and professional environment at nurse's station.
8.Initiates and follows up on maintenance requests. Coordinates with routine maintenance of equipment with Sterile Processing / Distribution
9.Orders and maintains unit inventory according to established par levels.
Pages and contacts medical personnel, physicians, laboratory, etc.
Assists staff, affiliated physicians and patients/family members acquire needed information, contacts or services.
Responsible for maintaining accurate and efficient records.
Locates, sorts and files needed information, materials or records and paperwork, both medical and general.
Routinely operates office equipment.
Answers telephone and receives visitors in a courteous manner, as required.
High School Diploma or equivalent, required.
Minimum of one (1) year clerical and/or receptionist experience, required.
Knowledge of medical terminology, required.
Basic computer literacy and ability to use telephone, photocopier, fax machine and laser printer, required.
Able to type 50 wpm.
Able to multi-task and operate at a rapid pace in a high stress environment.
Ability to use general office equipment, required.
Strong verbal and written communication skills, required.
Transforming care, optimizing patient satisfaction and creating better patient outcomes are just some of the things our talented team members are doing at North Shore-LIJ each and every day. As a culture committed to providing our customers with the highest quality service, we stand behind our core values: Patients first; Caring; Excellence; Innovation; Integrity and Teamwork. It is our commitment and our culture that sets us apart from others and is the cornerstone of everything we do. Join an organization whose team members are valued, cared for and offered continuous opportunities to grow. Click on the link to learn more about us: www.northshorelij.com/goals
Please note: North Shore-LIJ is a smoke-free environment. Smoking and the use of tobacco products is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. Free smoking cessation programs and quit medications are offered to team members who wish to quit through the North Shore-LIJ Center for Tobacco Control
Northern Westchester Hospital