ED Registration Clerk II (535) 7P-7A

JOB SUMMARY:

• Maintains and exhibits a professional image to all patients, visitors, physicians and staff in a fast-paced work environment

• Perform a variety of tasks to support all members of the patient care team

• Verify, organize, and maintain all patient records

• Answer phones, route calls as appropriate and communicate messages in a timely manner

• Page/call consulting physicians and or hospitals at ER MD request

• Answer call lights and assist patients as needed

• Coordinate transfers to other hospitals and health facilities including preparing all transfer paperwork and coordinating transport

• Obtain medical records as needed from other health care facilities

• Prepare discharge documentation

• Prepare all charts for admission

• Use critical thinking to organize and separate emergent from regular work flow

• Interviews patients and/or other parties responsible to verify accurate information necessary to complete the Hospital Registration Record and billing of patient accounts,

• Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department.

• Provides patient and/or responsible party all required forms per departmental procedures

• Maintain burial permits and hospital record of death

• Performs other general clerical and office duties as assigned

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

• Demonstrates strong interpersonal & communication skills

• Demonstrates high organizational skills along with critical care thinking & problem solving

• Demonstrates attention to detail & time management skills

• Demonstrates the ability to interview patients and/or responsible other parties for accurate information necessary to complete the hospital registration record and the billing of patient accounts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department

• Demonstrates skill and abilities to perform all duties listed in the above job summary

• Interviews patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record.

• Verifies all information for accuracy when registering and/or preregistering a patient or accessing the computer history file.

• Provides the billing department accurate information for the billing of patient accounts..

• Provides patient and/or responsible party all required forms per departmental procedures.

• Provides and communicates with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification.

• Maintains a high level of knowledge on all applicable coding requirements, insurance requirements, governmental and hospital.

• Performs all duties with HIPAA compliance guidelines

EXPECTED BEHAVIORS:

• Outstanding customer service skills.

• Attentiveness to detail.

• Good communication skills both oral and written.

• Ability to maintain composure under stressful situations.

• Possess a sense of responsibility, initiative, honesty, and confidentiality.