ECONOMIC SUPPORT SPECIALIST
The Washington County Human Services Department, located in West Bend, has an excellent opportunity as a full-time Economic Support Specialist within the Economic Support Division. The Washington County Human Services Department offers responsive and effective community programs to individuals and families challenged by disability, economic hardship, and safety concerns.
Under the general direction of the Economic Support Supervisor, the Economic Support Specialist performs duties in the determination of initial and continuing eligibility for, and provision of, financial assistance benefits to agency and consortium clients. This position is grant funded. It is expected to last at least 12 - 18 months.
Qualified candidates must possess:
High school diploma or GED required
Two years of technical or college level education and one year of full time work experience in human services, customer service, financial record keeping, or interviewing required.
Five years of full time work experience in human services, customer service, financial record keeping or interviewing required.
One year of computer experience in data entry, research, or retrieving information preferred.
The hourly rate is $18.76. Washington County offers excellent benefits which include a comprehensive medical and dental package, Paid Time Off (PTO), STD, LTD, Life Insurance, Deferred Compensation, and Wisconsin Retirement System.
Our Mission at Washington County is to be a collaborative leader in providing efficient and effective public services for the well-being of our citizens. As trusted stewards of Washington County's future, we provide innovative and cost effective core public services.
Please visit our website at www.co.washington.wi.us to complete our online application. Applications will be accepted until the needs of the department are met. If you have any questions, please call (262) 335-4633. Thank you for considering Washington County.
Under the general direction of the Economic Support Supervisor, performs duties in the determination of initial and continuing eligibility for, and provision of, financial assistance benefits to agency and consortium clients.
The following duties are normal for this position. These are not to be construed as exclusive or allinclusive. Other duties may be required and assigned.
Conducts interviews with clients in the five county Moraine Lakes Consortium to obtain financial and non-financial information necessary to complete the eligibility determination for programs of public assistance including Foodshare, Badger Care, Child Care, Caretaker Supplement and Medicaid. Includes any and/or all of the following: interactive online applications, discrepancy clarification, benefit reconciliation, assists clients in completing required forms, explains information to clients regarding economic assistance programs and analyzes the needs of the client in order to make necessary referrals to other programs or community resources.
Answers calls in a 5 county regional call center performing any and all job functions associated with determining eligibility and ongoing case management including completing applications and renewals, responding to case specific questions, identifying and resolving case errors, explaining programs, policies and procedures to clients and making referrals to other community agencies.
Analyzes, interprets, secures and reviews client statements and documentation such as legal documents, income tax forms, real estate contracts, evidence of immigration status, trust documents, financial records and medical records and enters data into Cares Worker Web for calculation of benefits.
Determines initial and continued eligibility and benefit levels within specific time limits through reviewing and monitoring the income and assets of clients, analyzing and applying program rules, and ensuring that timely written notification is sent citing appropriate regulations or statutes for granting or denying benefits.
Establishes and maintains electronic and paper case files, includes written worker narrations to ensure that assistance history, verifications, documentation and correspondence accurately reflect benefit issuances and error corrections.
Researches, prepares written summary and appears as the agency representative at administrative hearings related to the denial, termination or reduction of economic assistance to a client.
Analyzes applications and certifications identified as error prone as part of a front-end verification process which includes reviewing case files, computing overpayments, initiating fraud investigations and testifying in court.
Develops and maintains effective working and public relations with County employees, consortium partners, state agencies, community representatives, contract staff, clients, families and the public.
Attends staff meetings and participates as scheduled.
Performs other duties as required or assigned.
Work Direction Received:
Works with minimal supervision under the general direction of the Economic Support Supervisor.
Work priorities and other daily activities are assigned. Case specific decisions are made independently through interpretation of program policies.
There is interaction with partner agencies, various community organizations, and the general public.
Essential Knowledge and Abilities:
Knowledge of applicable State and Federal rules and regulations, local rules, laws and codes regarding Economic Support programs. Ability to make decisions in accordance with rules and regulations of the agency.
Ability to establish and maintain effective working relationships with clients, families, community agencies and staff. Ability to accurately gather and report facts, organize and carry out a broad variety of tasks, meeting deadlines. Working knowledge of mathematical methods and budgeting methods and techniques.
Working knowledge of social-economic conditions within the County/region. Working knowledge of community and other resources sufficient to appropriately refer clients to proper resources. Ability to understand and comply with County, State and Federal confidentiality requirements.
Ability to work with frequent interruptions, high work load volume, high call center volume and time pressures. Analytical and critical thinking skills are necessary to research and problem solve. Adaptable to ongoing changes in programs and processes.
Able to communicate effectively orally and in writing, interact effectively with staff and the general public. Able to fulfill physical demands of job, sensory demands (seeing and hearing) and cognitive demands (concentration, conceptualization, memorization).
Training and Experience:
High School Diploma/GED. Two years of technical or college level education and one (1) year experience of full time work human services, customer service, financial record keeping, or interviewing OR five (5) years experience of full time work human services, customer service, financial record keeping, or interviewing required. One year of computer experience in data entry, research, or retrieving information preferred.
Washington County, WI