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Ecommerce/Customer Service Specialist (Amazon Exp A Must) For Growing Company

Expired Job

Vertical Careers, Inc. Los Angeles , CA 90068

Posted 2 months ago

eCommerce/Customer Service Specialist

Our clientis an established and growing eCommerce Company located in Los Angeles and they are seeking a mature, skilled and motivated individual as their eCommerce/Customer Service Specialist. The ideal candidate is an organized, analytical person with strong Communication and Customer Service skills. They will be able to multitask effectively, work with a sense of urgency and professionalism, problem solve when needed. The individual should be tech-savvy, well-organized with excellent internet/eCommerce, marketing skills and ideas to help drive growth. Individual should be a motivated, enthusiastic self-starter who is able to work effectively in a team environment and also independently.

Essential Duties and

Responsibilities:

Online Product & Inventory Management

  • Manage and expand sales on Amazon, eBay, and other Marketplaces.
  • Determine new products and reorders for Marketplaces.
  • Maintain vendor relationships and manage payments and invoicing of all purchases.
  • Daily corresponding with warehouse in case of backorders, reshipments, and damaged orders.
  • Assist in ongoing maintenance and updates of the product database, including addition of new products (gathering product details/images/copy/videos).
  • Continually monitor and update any outdated information (e.g. discontinued products, price changes, etc.) and actively merchandise products for an optimal user experience.
  • Assist in checking product inventory, out of stock items and arrival of new products to ensure proper stock status and availability.

Customer Service

  • Providing customer service through phone and e-mail.
  • Build new business by targeting wholesale customers.
  • Processing returns and exchanges.
  • Tracking outbound and inbound orders.
  • Managing nonprofit orders to insure on-time delivery.

Required Knowledge, Skills and Abilities:

  • High School Diploma or GED is required, an Associates or Bachelor's degree is preferred.
  • eCommerce marketing experience required.
  • Experience with Amazon required.
  • Excellent verbal and written skills.
  • Critical thinker, self starter, motivated.
  • Familiar with Adobe Photoshop and strong MS Office skills (Power Point, Excel and Word) is desired.
  • Must be detail oriented and work well independently.
  • Excellent at working toward a deadline, keeping projects on track.
  • E-mail Marketing Campaign Experience a plus.
  • Marketplace experience a plus.

Working Conditions and Physical

Requirements:

Office environment, some repetitive motion required. Requires travel to events occasionally, valid drivers license is required with good driving record. Must have a reliable means of transportation and maintain current insurance and registration.

Our client is an equal opportunity employer.

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Ecommerce/Customer Service Specialist (Amazon Exp A Must) For Growing Company

Expired Job

Vertical Careers, Inc.