ECommerce Program Manager
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Date: May 17, 2019
Location: Watertown, MA, US
Company: Dover Corporation
Dover is a diversified global manufacturer with annual revenue of approximately $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through three operating segments: Engineered Systems, Fluids and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of 26,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.
The eCommerce Program Manager will work with the Dover Digital team at the Dover Digital Labs in Watertown, MA or in our Downers Grove, IL headquarters office, and is a key role in the overall success of our eCommerce initiatives. The Program Manager will be part of a cross-Dover collaboration team, including Dover Operating companies, Information Technology and Dover Digital to manage all technical aspects of the B2B e-Commerce business platform. The Program Manager will work directly with internal stakeholders and 3rd party vendors to gather requirements to analyze, design, and/or implement technology based on best practice and business priorities. The candidate will work with senior members of the team to set realistic timelines and expectations, ensuring the successful delivery of implementations and updates.
Essential Duties and Responsibilities:
In this role, you will:
Lead the B2B eCommerce platform implementation across various channels and activities
Serve as the subject-matter expert (SME) for the functional capabilities and underlying technical aspects of ecommerce platforms.
Help internal partners design, implement, integrate, and optimize solutions that are crucial to ecommerce success and are proven to increase revenue and produce ROI.
Work with engineering team to QA deliveries to ensure that they meet the acceptance criteria.
Draft release notes, lead required training for the team, and facilitate user acceptance testing (UAT).
Manage and prioritize multiple projects, with varying degrees of complexity and business priorities.
Track and troubleshoot site bugs and errors with dev, IT, and management on an ongoing basis.
Document SOWs, change orders, meeting notes, weekly status and project timeline and financial tracking updates
Respond to client/internal team inquiries during the estimation and execution
Outline resourcing needs and prioritize against all project needs
Identify opportunities to improve process or deliver heightened experience for client or internal teams
Ownership of day-to-day client and third-party communication
Manage project costs
Qualifications / Requirements/Desired Characteristics:
Bachelor's degree with computer science
7+ years of relevant work experience in project management experience focused on ecommerce
Understanding of e-commerce web design, UX, and development process
Strong understanding of ecommerce technology solutions and third-party applications (ex. ERPs, CRM, CMS, Analytics, Payment Gateway, etc.)
Strong experience in scoping and writing statements of work, producing project estimates, developing timelines and project plans, drafting functional specifications, and financial tracking
Strong sense of urgency, accountability and highly objective oriented
Highly organized and efficient in approaching tasks, a self-starter with ability to problem solve proactively
Impeccable organization and efficiency skills; strong attention to detail
Clear, concise and articulate communication skills - verbal, written and listening
Interfaces with wide array of individuals, balances multiple tasks and maintains positive attitude and energy
Strong team player, work ethic and commitment to win right
Strong analytical skills; ability to think big, act small and scale fast
Master's degree or advance technical degree
Creative leader with superior analytical abilities
Competencies in project planning tools (ex. JIRA/Confluence)
Familiarity with Waterfall and Agile/Scrum project management methodologies
Prior experience with IBM, Hybris, DemandWare or Intershop e-commerce platforms
Experience and knowledge of Product Information Management Design
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.