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Ecommerce Production Support Engineer

Expired Job

J. C. Penney Company, Inc. Plano , TX 75023

Posted 4 months ago

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

Core Requirements & Competencies:

  • Design and develop automation to improve recoverability, availability, latency and scalability of products.

  • Enhance Knowledge repository that helps reduce recovery times for disruptions in service.

  • Provide thought-leadership within team and to the broader community to promote re-use and develop consistent technical build, implementation and support processes

  • Able to triage, analyze and provide solution to critical and high priority incidents occurring in the application and the ecosystem in which the application resides

  • Respond, react and communicate as per the Incident management process

  • Monitor and tune platforms to ensure expected availability and performance levels are achieved.

  • Ability to understand, Define, Architectural, functional & nonfunctional application requirements, validate business requirements and validate technical design.

  • Ability to work with remote teams in a global environment.

  • Identifies opportunities to adopt innovative technologies and continuous improvement Automation, Shift Left ,Self Heal.

  • Thorough understanding of Software Development Life cycle and experience working in agile programming environment

  • Ability to interface with and win trust of business teams and understand and resolve their needs/issues and communicate technical information effectively with them in their language.

  • Ability to effectively communicate to internal and external business partners on solution design

Minimum Qualifications:

  • 3+ years of experience, primarily on providing production support for eCommerce applications

  • Demonstrated experience in application design, software development, testing and production support of Java-J2EE based eCommerce applications.

  • Experience in creating and integrating with SOAP and REST based Web Services

  • Thorough understanding of UNIX, J2EE, JSP, Servlets, XML, JSON, JavaScript, CSS, AJAX, HTML/XHTML.

  • Experience with NoSQL database technologies such as Cassandra, ElasticSearch, Mongo DB or CouchDB.

  • Experience with Catalog Subsystem, Customer Data Subsystem and Order Management Subsystem and Oracle Commerce and Endeca/Solr/Lucene or any other Search engine.

  • Scripting experiene (Perl/Python/Groovy/Shell/Powershell script)

  • Experience with one of the Cloud providers (AWS/Azure/Google Cloud)

  • Experience in working with/integrating 3rd party systems as part of the ecommerce site.

  • Experience working with monitoring, caching and support tools like Dynatrace, QuantumMetric/Clicktale/Tealeaf, Splunk, Wiley, APM tools, Akamai caching.

  • Experience with ITSM tool like Remedy or ServiceNow.

Desired Skills

  • Familiarity or Experience with cloud technologies like - AWS services such as Amazon S3 and Amazon EC2, Azure.

  • Knowledge experience of running, troubleshooting, monitoring and scaling application running in the cloud.

  • Experience on Oracle ATG eCommerce Platform.

  • Experience in Oracle Business Control Center is a big plus.

  • Experience with building micro services ( Groovy or Spring Boot or Ratpack)

Our corporate office supports the JCPenney stores nationwide and offers a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) savings plan with company match, and a merchandise discount plan to JCPenney. Amenities include free covered parking, full cafeteria services, fitness center, and on-site childcare.

For more opportunities to join our team please visit our careers page.

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Ecommerce Production Support Engineer

Expired Job

J. C. Penney Company, Inc.