Ecommerce Product Analyst

eCommerce Product Analyst

(Plano Texas Full-Time In-Office)

Purpose/Job Summary

We are seeking a highly analytical and detail-oriented eCommerce Product Analyst to join our team. The ideal candidate will play a key role in understanding and optimizing the performance of our eCommerce products. The eCommerce Product Analyst will collaborate with cross-functional teams to analyze data, identify trends, and provide actionable insights to enhance the overall customer experience and drive business growth.

Company Background/Culture

Upbound Group (NASDAQ: UPBD) is an omni-channel platform company committed to elevating financial opportunity for all through innovative, inclusive, and technology-driven financial solutions that address the evolving needs and aspirations of consumers. The Company's customer-facing operating units include industry-leading brands such as Rent-A-Center and Acima that facilitate consumer transactions across a wide range of store-based and digital retail channels. Upbound Group, Inc. is headquartered in Plano, Texas. Acima is headquartered in Draper, Utah.

Key Accountabilities & Responsibilities

Data Analysis

• Analyze eCommerce data including sales, customer behavior, and website analytics, to identify trends, patterns, and opportunities for improvement.

• Utilize statistical methods to draw meaningful insights from large datasets.

Product Performance Evaluation

• Assess the performance of eCommerce products, features, and promotions, providing insights on what is working well and areas of improvement.

• Monitor KPIs and develop reports to track product success metrics.

User Behavior Analysis

• Analyze user behavior on the eCommerce platform to understand customer journeys, preferences, and friction points.

• Provide recommendations to improve the user experience and increase customer satisfaction.

Collaboration with Cross-Functional Teams

• Work closely with executive management, product managers, marketing teams and developers to provide data-driven insights that inform product development and marketing strategies.

• Forecasting and Predictive Analysis

• Develop models and forecasts to anticipate eCommerce product performance and trends

• Create and deliver clear and concise reports and presentations to communicate findings and recommendations to stakeholders.

Qualifications & Experience

• Bachelor's degree or equivalent in a relevant field such as Business, Statistics, Data Science, or a related discipline.

• 2-4 years of experience in eCommerce analytics, product analysis, or a similar role.

• Proficiency in data analysis and visualization tools such as SQL, Snowflake, Databricks, PowerBI.

• Experience in customer journey analytics tools such as Google Analytics, Quantum Metric, ContentSquare or similar technologies is preferred.

• Strong analytical and problem-solving skills with attention to detail.

• Knowledge of eCommerce platforms, online retail processes, and customer behavior.

• Excellent communication and collaboration skills.

• Ability to work in a fast-paced dynamic environment and adapt to changing priorities.

• Familiarity with A/B testing methodologies and experimentation.

Benefits/Compensation

• DTO (discretionary time off)

• Medical insurance with Blue Cross Blue Shield

• Health Savings Account (HSA) with company contribution

• Dental insurance (Cigna) and Vision insurance (United Healthcare)

• Paid holidays

• 401K match, 6%/3%

• College tuition reimbursement program (STEAM (Science, Technology, Engineering, Accounting, and Math)