Ecommerce Planner

Company Overview

Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is important, too. As we continue to grow, we are looking for team members who will bring their unique personalities, backgrounds, and skills to work. Whether you are entering, returning, or experienced in the workforce, we have a place for you.

In our 35+ years in the industry we have improved over 14 million lives, and we are just getting started. With 5,000+ team members nationwide supporting work disciplines from technology to manufacturing, retail stores to field services technicians, corporate teams to customer service, we are a sleep innovation leader because of our team members. Now is a great time to join us as we invest further in our people and sleep innovation. #TeamSleepNumber

Position Purpose

The Ecommerce Planner will improve the online customer experience and deliver company objectives for their designated product categories. This role will have a strong understanding of Ecommerce metrics including sales, traffic, customer satisfaction, and knowledge of how to drive these metrics holistically. They will oversee and execute the online merchandising presentation using analytics and insights to optimize the customer experience. They will be the online partner for the Product Team Merchants to develop and execute against customer-focused initiatives online.

Primary Responsibilities

• Is the online category expert that shares channel-specific insights, learnings, and future site enhancements with cross-functional partners to plan and deliver on category goals

• Ability to articulate online business metrics to forecast & LY (category conversion, revenue & traffic) and drive weekly recommendations based on trends

• Uses digital, analytics, and testing tools to actively evaluate product details, attributes, imagery, and video. Researches new online functionality as it relates to improving the online customer experience.

• Manages category presentation through slotting, sorting, findability, attribute optimization, ratings & reviews, recommendations, etc

• Plans and executes key product launches and campaigns to deliver and drive business results.

• Partners with the Product Teams to ensure the assortment displays appropriately online to deliver the best customer experience

• Partners with the Digital Creative Team and Analytics to optimize promotional effectiveness within category-level promotional content

• Understand the online competitors and industry best practices to ensure Sleep Number has a clear view of strengths, opportunities, and weaknesses within designated categories

Position Requirements

• 3-5+ years experience in Ecommerce, digital experiences, digital product management, digital analytics or technology delivery and operations

• Bachelor's degree in Business, Marketing, or equivalent work experience and demonstrated development skills.

Knowledge, Skills & Abilities

• Business Acumen

• Strong customer, business, and analytic skills

• Experience with digital analytics reporting tools (Adobe, Google Analytics, ForeSee).

• Time management

• Communication Skills (including written and verbal)

• Advanced Proficiency with Microsoft Office Applications (i.e. Word, Excel, Outlook)

Working Conditions

• This role is hybrid offering a balance of remote work with the opportunity to collaborate on-site at Sleep Number's Headquarters in Minneapolis, Minnesota.

Wellbeing

Our company's purpose is to improve the health and wellbeing of society.

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Examples of how we invest in your wellbeing:

• Sleep

• Our 360 smart bed for team members, and discounts on our innovations and sleep solutions for yourself and friends and family throughout the year.

• Physical

• Wide range of wellbeing resources and services through our medical plans to improve your physical health.

• Emotional

• Access to mental health resources, caregiving support, paid time off and parental leave to support your emotional wellbeing. Work for your day flexibility, available for select corporate roles.

• Financial

• Competitive base and variable pay programs, ability to save for the future through a matched 401(k) plan and financial support to recover from an illness or injury.

• Community

• Paid time off for volunteering and connections to our communities through our Diversity, Equity & Inclusion initiatives, and support for charitable causes.

• Career

• Opportunities for career development and continuous learning, including a tuition reimbursement program.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.