If you want an exciting job with one of the largest off-price retailers in the nation, join the E-commerce team at Burlington Stores, Inc.! Are you a detail-oriented E-commerce professional with analytical experience? Would you thrive in an environment that encourages creativity and thinking outside the box?
Are you a team-player who would work well in a fast-paced finance department where you have to think on your feet and solve problems as they emerge? If so, this may be the right opportunity for you!
The eCommerce Drop Ship & Order Operations Supervisor is responsible for the vendor direct-to-customer ('drop ship') program and ensuring all fulfillment-type orders are flowing correctly (warehouse, drop ship, gift card, e-gift card). Areas of focus include, but are not limited to, identifying and implementing improvement opportunities that will optimize the overall operation by vendor performance tracking, providing insights to business partners related to assortment performance, and increasing the program's vendor base. In partnership with IT and other ecommerce teams, the Drop Ship & Order Operations Supervisor will manage the end-to-end process of adding new vendors to the Drop Ship program, from sign on, through testing, inventory trouble-shooting, and initial launch.
They will partner with eCommerce Operations leadership to continuously improve our processes, profitability, and service delivery in the drop ship operations area including policy & procedure improvement and website FAQ updates. In addition to daily process ownership, the Supervisor will be responsible for managing and developing the eCommerce Order Operations Specialist with responsibility for executing the daily tasks related to post-order operations - including, but not limited to, fraud review, fulfillment center and drop ship order troubleshooting, payment capture exception handling and returns troubleshooting.
Major Duties and Responsibilities
Manage end-to-end drop ship process (identify, sign on, testing, assortment selection and creation) by partnering with Website Merchandising, IT, Operations and individual vendor resources
Identify potential policy, process, and technology improvements for the drop ship program and end-to-end customer order operations through best practice and competitive research for new capabilities and improved post-order execution.
Manage relationships with current vendors and provide individual vendor performance within the drop ship program (including scorecard development and escalation of issues as needed)
Identify opportunities to expand drop ship vendor base and develop methods to influence corporate buying to successfully grow the program.
Maintain master list of drop ship vendors, including but not limited to ship day SLA's, inventory automation completion, contact information, etc.
Education & Qualifications
Bachelors Degree required . 5 years' experience in an ecommerce operations role, preferably within a multichannel retail environment. Drop ship direct-to-consumer expeirence preferred.
Excellent analytical, problem solving, decision making, and time management abilities required. Strong organizational and project management skills required .
are excited to deliver great values to customers every day;
take a sense of pride and ownership in helping drive positive results for a team;
are committed to treating colleagues and customers with respect;
believe in the power of diversity and inclusion;
want to participate in initiatives that positively impact the world around you;
Come join our team. You're going to like it here!
You will enjoy a competitive wage and comprehensive benefit package including a generous paid time off plan, a company matched 401(k) and an associate discount. We are a rapidly growing brand, and provide a variety of professional development opportunities so our associates can grow with us.
We work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Posting Number 2018-85668
Address 2006 Route 130 North
Zip Code 08016
Position Type Regular Full-Time
Career Site Category Corporate
Position Category E-Commerce
Burlington Coat Factory Corporation