Ecommerce Operations Manager

Overview

Are you passionate about driving operational excellence in the dynamic world of Ecommerce? Do you thrive in a fast-paced environment where you can make a meaningful impact on the customer experience? If so, we have an exciting opportunity for you to join our team as an Ecommerce Operations Manager at Jordan's Furniture. As a leading player in the furniture industry, we are committed to delivering exceptional products and experiences to our customers both online and in-store. If you're a strategic thinker with a proven track record of driving efficiency and innovation in Ecommerce operations, we invite you to apply and be part of our journey to transform the way people shop for furniture online. This position is based in Dedham, MA. We offer a hybrid work schedule.

Why you will love this job.

• Team atmosphere - We're all family here!

• Dynamic Environment- Constantly learn and adapt to new market trends and consumer preferences.

• Contribute to shaping our business.

• Problem Solving- Tackle challenges and find innovative ways to enhance our website

Why you will love Jordan's Furniture.

• Stability- we are a growing, stable company

• Great Benefits - medical, dental, vision and more!

• Unique Culture

• Employee Discount

Responsibilities

What we trust you to do:

• Oversees daily website operations including ongoing software development, sprint planning and releases, campaign execution, site performance, testing, and support.

• Manages and coaches a team of front-end software developers to ensure effective and modern coding practices are followed to allow for an optimal experience on Jordans.com.

• Assists assigning priority levels for development projects and Jira tickets, manages follow-up communication and deadlines, and manages pre- and post-launch quality assurance testing.

• Champions a mobile-first mentality; ensures browser types/breakpoints are considered in the entire site experience.

• Troubleshoots site performance and usability problems/concerns, manages resolutions, and communicates results.

• Manages a daily quality assurance site check process using custom procedures and third-party solutions to ensure that marketing and commerce execution meet plan and performance standards and expectations.

• Identifies and triages operational and functional problems, informs leadership promptly, notifies the appropriate resources, provides regular status updates, and ensures that timely resolutions are achieved.

• Enforces established Ecommerce site health metrics, KPIs, and SLAs.

• Develops and maintains key Ecommerce processes into Standard Operating Procedure documents.

• Leverages session replay technology to identify friction points and enhancement opportunities to improve consumer engagement, satisfaction, and conversion rates.

• Supports A/B testing efforts to optimize user experiences.

• Participates in the Ecommerce roadmap planning process to help identify opportunities and emerging trends.

• Maintains awareness of industry trends, technologies, and best practices to implement relevant strategies to increase revenue and profitability.

• Any other duties or responsibilities as assigned by the Supervisor.

Qualifications

Who you are:

• 5+ years of front-end web development experience.

• 2+ years' experience managing operations teams.

• Demonstrated experience with CMS, PIM, Google Analytics 4, Google Merchant Center, Google Tag Manager, Google Search Console, ticketing software, product and order data, middleware, ERPs and supporting software technologies.

• Proven experience in business operations including Agile development lifecycles, execution, and support.

• Strong organizational skills, attention to detail, interpersonal, and leadership skills.

• Proven supervisory and management experience.

• Proven ability to work effectively and efficiently independently.

• Excellent communication skills, both verbal and written.

• Demonstrated ability to work effectively with cross-functional partners.

Jordan's prides itself on having a strong, loyal J-Team. We recognize we are 'One Team, One Goal' working together to continue to strengthen Jordan's place in the market and as an employer of choice. We know that you are here to support your family and we are here to support you! If this speaks to you, then it's time to talk.

Jordan's Furniture is an Equal Opportunity Employer.