Ecommerce Operations Manager

Amazon.Com, Inc. Santa Monica , CA 90405

Posted 2 weeks ago

Ring is currently seeking an eCommerce Operations Manager to join our Santa Monica, CA office. You will have the opportunity to elevate consumer experience on our owned global retail sites through the management of day-to-day operational activities. You will use your keen attention to detail to ensure our consumer experience is frictionless, and have the energy necessary to thrive in a fast-paced environment. Your strong attention to detail and communication skills will allow you to build meaningful partnerships with internal teams and lead to close collaboration on operational updates. Your leadership skills will propel you into optimizing experience as it relates to all global site operations.

Responsibilities

  • Manage daily business operations for eCommerce and with CS and Global Supply Chain Team

  • Ensure thorough UAT of projects to ensure proper execution and operation

  • Develop understanding of different order processing and fulfillment systems and how they interact with each other to power different elements of the business

  • Monitor order processing and trouble shoot issues and communicate details

  • Juggle the roles of facilitator, supporter, and strategic planner

  • Set the pace by guiding a team's effort to ensure the right processes are being utilized in the right manner

  • Making decision and recommendation when faced with operational difficulties

  • Help to plan, design, improve and implement new operational processes

  • Available on weekends and holidays to take ownership of and respond to system and order inquiries

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Ecommerce Operations Manager

Amazon.Com, Inc.