Ecommerce Operations Manager - 06510500 Phoenix Division Office, Phoenix - AZ

Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit and friendliness of our people, we have locations across the U.S. The grocery industry is undergoing dramatic changes driven by customer behavior across the entire lifecycle. Consumers are increasingly discovering new products on social or other digital platforms, shopping for deals on various apps, and increasingly purchasing through eCommerce or other subscription services.

Albertsons Companies has had a legacy of innovation in the grocery eCommerce business for over 15 years. Given the pace of changes in the industry, we are making significant investments in enhancing our digital capabilities.

Our eCommerce Department has field management openings for a eCommerce Operations Manager, that will oversee Operations in the Southwest Division.

Key Responsibilities include:

• Achieve P&L results and operational metric goals in stores across the division.

• Manage In-store eCommerce Department Managers and Supervisors in day-to-day operations to achieve their key metrics of on time tilling, picks per hour, out of stocks, on time pick up including handoff of orders to third party logistics partners.

• Responsible for monitoring on time delivery by 3PL third party logistics partners to ensure seamless shopping experience for our customers.

• Identify capability and address gaps with third party logistics partners to improve service.

• Maintain continuous dialogue with third party logistics partners to address and resolve claims and complaints received involving customer delivery experiences.

• Lead the field teams through expansion, business and environment changes as needed.

• Review eCommerce goals, metrics and performance with,District Managers and Store Personnel on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.

• Work with Division Director of eCommerce on launching innovative strategies and programs for eCommerce.

• Recommend store consolidations and/or openings as required by growth or need

• Set and maintain high standards of quality, productivity, efficiency and service for our rapidly expanding business.

• Drive a culture of exceptional customer service within the frontline eCommerce staff.

• Ensure operational compliance with eCommerce policies and procedures.

Qualifications:

• Bachelor's degree in related field or commensurate experience.

• 2 - 5 years' experience managing a team of associates.

• Ability to lead and motivate a diverse team of associates.

• Ability to deal with complex situations.

• Financial acumen - delivering sales growth and expense control.

• Ability to manage multiple tasks simultaneously.

• Analytical orientation.

• Strong customer focus.

• Strong written and oral communication skills.

• Strong training and coaching skills.

• Strong influencing skills.

Diversity is fundamental at Albertsons-Safeway. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons-Safeway policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

We support a drug-free workplace - all applicants offered a position are required to pass a pre-employment drug test before they are hired.