E-Commerce Coordinator

Smithfield Foods, Inc. Toano , VA 23168

Posted 2 weeks ago

Overview

Smithfield Foods is a $15 billion global food company and the world's largest pork processor and hog producer. In the United States, the company is also the leader in numerous packaged meats categories with popular brands including Smithfield, Eckrich , Nathan's Famous , Farmland , Armour , Farmer John , Kretschmar , John Morrell , Cook's , Gwaltney , Carando , Margherita , Curly's , Healthy Ones , Morliny , Krakus and Berlinki . Smithfield Foods is committed to providing good food in a responsible way and maintains robust animal care, community involvement, employee safety, environmental and food safety and quality programs.

The E-Commerce Coordinator works with internal and external specialty food marketing teams to provide support and coordination for direct-to-consumer internet, catalog and eCommerce marketing activities.

Responsibilities

  • Ongoing review and maintenance of websites for content, product information, nutritional information, image updates, and copywriting specific to site; including Search Engine Optimization (SEO), product description, cook and care, category descriptions, recipes, various links, and content.

  • Manage all social media programs (Facebook, Instagram, etc.) for Smithfield Marketplace and The Peanut Shop to include regular postings and responding to customer inquiries.

  • Create, write, and maintain product specifications and nutritional information for every product code in all sales channels wholesale, catalog, retail.

  • Ensure labeling compliance in connection with Company FDA compliance manager.

  • Assist with media contacts to provide advertising recommendations, negotiate rates, and submit insertion orders for business and consumer publications.

  • Maintain JPEG files in order to create art files for use with trade show signs and banners, retail and trade publications, packaging for retail store displays, limited design of print publications for DTC sales (rack cards, coupons, postcards, mailers.

  • Basic photoshop image editing and coordinating with freelance editor when necessary for extensive editing.

  • Coordinate Photo shoots for meat (SMP) and peanut (PSW) catalogs to include coordination of photo quality product, prop selection, backgrounds and surfaces, and photoshop adjustments.

  • Reporting

  • Retrieve data for square-inch sales analysis per page for meat and peanut catalogs.

  • Provide ad-hoc reports for senior management as requested such as ROI of advertising efforts in order to shift resources and tactics to be more effective.

  • Create and maintain catalog marketing budget spreadsheet with on-time tracking of actual spends.

  • Customer service support duties as needed:

  • Assist catalog customers with placing orders.

  • Review and respond to e-mails and voicemails daily to ensure prompt resolution with customer orders.

  • Develop and maintain knowledge of products and share this knowledge with customers.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • High School Diploma or General Education Degree (GED), required.

  • Bachelor's Degree in Art/Graphic Design, preferred.

  • Knowledge and experience with the Microsoft Suite: including, Microsoft Word, Excel, PowerPoint and Outlook.

  • Previous experience using Photoshop, preferred.

  • Knowledge of website design or e-commerce, a plus.

  • Basic understanding of Google productions such as Webmaster Tools and Analytics, desirable.

  • Excellent written and verbal communication skills.

  • Ability to plan, organize, prioritize and achieve effective time management.

  • Must be highly organized and detail-oriented.

  • Strong decision making and problem solving.

  • Ability to work in a team environment as well as independently.

  • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

Physical Demands

The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Occasionally lift and/or move up to 25 pounds

  • Specific vision includes close vision and ability to adjust focus

  • Frequently required to sit, use hands to handle or feel and talk or hear

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Professional working environment.

  • Noise level in the work environment is usually moderate.

EEO/AA Information

We are an Equal Opportunity/Affirmative Action (EEO/AA) Employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.


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E-Commerce Coordinator

Smithfield Foods, Inc.