E-Commerce Associate

Goodwill Of Southern Arizona Tucson , AZ 85713

Posted 2 weeks ago

Are you right for Goodwill?

Our mission to provide jobs and training to people to gain skills and achieve independence is why we do what we do. Our success happens when all team members believe in and support our mission and live by our values every day. If you will contribute to our mission, live our values, and commit to doing your best, please complete this application. If you cannot commit to do all of these things, please stop here and do not complete the application.

With the right team members, we can realize our vision where all people have the opportunity to reach their potential and contribute to our community.

How this role supports our mission:

The E-Commerce Associate tracks, produces, photographs, researches, and lists collectible items, books, and media for sale through various online marketplaces including, but not limited to, Shopgoodwill, eBay, Craigslist, and Gun Broker. Packages and ships orders within timeframes indicated below.


Must Haves:

Competent in computer orientation and digital camera operation.

  • Must possess basic computer skills to support transfer of pictures to computer.
  • Must be able to work quickly with fragile items.
  • Must have good organizational and decision-making skills.
  • Must be detail oriented with high level of accuracy.
  • Must be able to lift up to 50lbs and use a hand truck and/or pallet jack.
  • Must be able to stand for prolonged periods of time, bend stoop and work in confined spaces as necessary.
  • Must be able to work flexible hours (including nights and weekends).

What we require from you:

Ability and willingness to perform all job tasks with a positive attitude.

Communicate in an honest, polite, and well-intentioned manner.

Do the right thing.

Demonstrate internal Company Values at all times.

Meet or exceed daily goal/production.

Communicate with all members of the team to assure good product flow.

Handle all items with care to avoid breakage.

Tracks incoming collectibles from stores. Researches items for sale to determine value; may utilize online and/or written references. Accurately weighs all items and gives credit to correct store. Cleans Items when needed.

Using camera with attached wrist strap, photograph items for sale and accurately represent items in photographs. Views item and plans presentation, camera position, camera angle, lighting, and key shots to produce desired effect. Camera shots will include defects in the product.

List items online in a quick and accurate manner; adding appropriate titles, categories, product descriptions and attributes (including damages), appropriate disclaimers, photographs, description, measurements, and shipping and handling charges.

Accurately pull orders from shelves for packing and prepares pick-up orders for local customers. Generate packaging labels and postage.

Package and prepare all orders for shipment. Handle fragile items with care while keeping refund rate less than 1%. Ship all packages within 5 business days. Keep shipping areas stocked with boxes and other packing items by keeping an updated inventory of packing materials.

Scan incoming product and lists books and media online with accurate descriptions, including damages. Ship all books and media within 1 business day.

Provide excellent customer service by answering incoming emails within 48 hours of receipt.


  • Paid Time Off (PTO) and Paid Sick Leave
  • Company-paid Telemedicine plan
  • Medical, dental, and vision insurance
  • Long- and Short-term Disability
  • Identity Theft Protection
  • 403(b) retirement plan
  • 30% employee discount
  • Criminal background screenings will be conducted on all eligible candidates. Only convictions that could impact this position will be considered.
  • We encourage all national service members, veterans, and their family members to apply at https://www.goodwillsouthernaz.org/careers/current.
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E-Commerce Associate

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