Ecommerce AR Specialist

Surya is an energetic home décor brand that has gained attention for its innovative designs and breadth of high quality home accessory solutions. Products ranging from area rugs and pillows to poufs and wall art are sold through a broad spectrum of global retailers, distributors, and interior designers. Surya fosters an energetic work environment of creativity and collaboration, with each employee taking personal ownership in the company, and we are known for our best-in-class products and solutions-driven customer experience. Surya has been named for seven consecutive years to Inc. Magazine's Inc. 500/5000 list of America's fastest growing privately held companies.

Summary:

The Ecommerce Accounts Receivable Specialist will focus on the unique set of customers whose primary source of business is the growing Ecommerce sector. Our team communicates with customers to ensure payments are received timely and accurately through various electronic methods, including email, ticketing software, and online portals. Ecommerce Accounts Receivable Specialist analyze all payments for accuracy and research any variances as well as ensure that all information in databases and spreadsheets is correct.

Responsibilities:

• Provide daily/weekly/monthly reporting on the teams accounts and task

• Meet or exceed all department performance goals

• Assist with process improvement initiatives as assigned

• Process accounts receivables transactions

• Perform account reconciliation in regular and accurate manner

• Communicate with internal and external customers through multiple electronic software and websites

• Assist with other duties and projects as assigned and deemed necessary to meet the business need

• Interact daily with Customer Care personnel and additional Surya work groups such as Shipping, Returns, Operations, Sales Managers, Sales Reps, Accounting and the Surya Leadership Team

Recommended Education, Experience and Skills:

• High School diploma

• Minimum of 2 years experience in B2B collections and AR, preferably in a wholesale/distribution environment

• Demonstrates excellent attention to detail and follow through

• Ability to analyze large sets of data

• Demonstrates cognitive skills, able to explain and resolve complex problems

• Demonstrates ability to accurately explain and train on complex processes

• Exceptional verbal and written communication skills

• Demonstrates initiative to identify process improvement opportunities and recommend solutions to management

• Intermediate Excel skills

• Demonstrates self-motivation and need to be highly organized

• Demonstrates flexibility and ability to productively manage stress