At PEMCO it's all about people, starting with our customers. We're a mutual insurance company owned by our Northwest policyholders and protecting their dreams since 1949. We believe in listening to our customers and showing that we understand them in ways that others don't.
Working at PEMCO you will enjoy the benefits of a smaller company sharing ideas, learning and seeing the impact of your work while competing with the big guys and enjoying positive work-life balance. We're a company of 500+ relationship-focused, community-minded people, serving our policyholders from a cool new office in the South Lake Union neighborhood of Seattle. Come join us!
Why We Need You
PEMCO's dynamic Digital Services team has a unique structure. We are directly accountable for online sales and self-service capabilities for our desktop and mobile customers. We need you to analyze user acquisition, self-service, referral metrics, retention, and other metrics for our eCommerce websites; then recommend and implement solutions. In this role you'll continually help shape PEMCO's online interactions, with the satisfaction of having an immediate impact on customer behavior and sales results.
What You'll Be Doing
Collect, mine, extract, track, report and analyze data pertaining to web performance and identify critical business and product insights
Use predictive analytic models to inform actionable recommendations for site improvement
Identify trends in web traffic and site use and produce trending reports for both internal and external use
Participate in the analysis and interpretation of results to be delivered to management
Generate regular and special reports and analyses and present data in user-friendly reports and dashboards
Develop new metrics and studies to quantify the value of different aspects of discovery and discussion/sharing, and set up ongoing reports to continually measure their performance
Review web analytics, develop standard dashboards, and resolve tracking inconsistencies
Design variable maps and coordinate on all web analytics tool-related issues, paid search integration, event tracking, and campaign management
What You'll Bring
Six or more (6+) years' total experience within an IT or digital environment, preferably in analytical, design, or development roles
Three or more (3+) years' experience in analytical and modeling skills with ability to convert raw data into actionable business insights
Three or more years' (3+) experience with web analytics tools such as Google Analytics, Adobe Analytics Cloud, Tealeaf, and ClickTale
Understanding of basic statistics (including modeling techniques such as regression)
Experience with SPSS or other statistical packages for modeling
Bachelors' degree or equivalent related work experience
Expert proficiency in Microsoft Excel, including experience with charting, large data sets and macros
Proficiency with MS Office suite (Word, Outlook, PowerPoint and Access)
Knowledge of SQL preferred
Experience working in an e-commerce environment preferred
Experience working with Tableau software preferred
We've Got You Covered
200% match on your 401(k) up to 6% of your pay
Generous medical, dental, disability and life insurance plans
A friendly, professional work environment
The opportunity to work at a place of integrity, where customer service is emphasized
Equal Opportunity Employer - At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.
Pemco Mutual Insurance Company