Ecommerce Account Manager

Kind Healthy Snacks New York , NY 10007

Posted 2 months ago

Who are we?

KIND is changing the way the world thinks about snacking. No longer do you have to choose between healthy AND tasty, wholesome AND convenient. At KIND, we know you can have both. In the office we also apply the AND philosophy. We seek to think boundlessly, work purposefully AND live passionately.

We are an energetic, inspired, and entrepreneurial team. We strive to operate with the highest integrity. Our company values are to be Hungry AND Kind.

What you'll do

The eCommerce Account Manager, will lead and manage responsible e-Commerce accounts to meet and exceed business and profit plans for KIND LLC. This person will drive collaboration with key internal and external stakeholders to deliver sales results and growth ambitions. This role includes management of key external broker partners to assist in calling on responsible accounts. The responsibilities include:

Create & deliver the operating plan:

  • Develop and implement short and long term vision & strategic business plans to drive company growth objectives for responsible accounts.

  • Identify and lobby internally for key enablers to facilitate account growth (new product development, differentiated assortment, etc.

Account management:

  • Establish and maintain relationships with key stakeholders for responsible accounts.

  • Define and implement a collaborative planning process to develop sales forecast/plans and go-to-market strategy.

  • Develop an account specific strategy to achieve budgeted goals for sales and profitability. Make a persuasive proposals to the individuals account based on analytics and future trends.

  • Communicate and gain alignment with key account stakeholders including buying, marketing, supply chain and merchandising team.

Reporting & Analysis:

  • Generate and deliver weekly and monthly reporting, including: sales, promotions, conversion, etc.

  • Analyze and interpret data to uncover successes & opportunities that will assist in delivering objectives.

  • Communicate findings, solutions and best practices to internal and external stakeholders to drive future growth.

Your qualifications

  • Must be willing to work in the Midtown, New York City office

  • Bachelor's degree required, MBA preferred

  • 3-5 years' experience managing and collaborating with national e-Commerce retailers

  • Strong experience presenting to retail customers required

  • Skilled project manager with experience in strategic planning and execution

  • Strong capabilities in the use of the Microsoft Office Suite, including: Excel, Word, PowerPoint & Outlook

  • Strong analytical skills

Desired Characteristics

  • Accountability: a person who takes ownership for results and how those results are achieved

  • Leadership: Demonstrate thought leadership with account coverage and peers.

  • Innovative: Use creativity and persistence in managing accounts through innovative sales programs.

  • Goal-oriented: Take initiative to build rapport, establish account-specific plans, and achieve/exceed sales goals.

  • Negotiation: Experience in negotiating with customer and at headquarters level to accomplish results.

  • Communication: Both verbally to build retailer relationships, and in writing to accomplish follow-up. Strong listening skills and adaptability to adjust style and message based on customer cues.

  • Team player: Partner with cross functional counterparts including Trade Marketing, Category Management, Operations, Marketing and Finance in achieving goals; share best practices and learn from sales team members.

What KIND offers

  • Competitive compensation, including equity in KIND!

  • Flexible Paid Time Off

  • Excellent health, dental and vision insurance, with options to fit you and your family's needs

  • Monthly shipment of your favorite KIND bars to share with your friends and loved ones. After all, we're all brand ambassadors!

  • Summer hours, chair massages, social office gatherings, and other KIND and fun ways to reward and engage our team!

  • Tuition reimbursement because we're committed to your development!

  • A dynamic, ambitious, fun and KIND work environment


At KIND, we are committed to an inclusive workplace where diversity in all its forms is championed. KIND is proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

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Ecommerce Account Manager

Kind Healthy Snacks