Ecomm Consumer Warranty Rep I

Columbia Sportswear Company Portland , OR 97228

Posted 11 months ago

Columbia Sportswear Company is a portfolio of Brands for active lives. From our flagship Columbia Brand to Mountain Hardwear, prAna and even the SOREL Brand.we are all about making products that get people closer to their passions. So, if you have a passion for all things active, we might have the right role for you!

We are currently seeking a full-time Warranty Customer Care Representative to work within our North Portland, Rivergate facility. Your primary job is to assist our Columbia and Sorel customers with all of their warranty needs.

Summary:

Maintain a high level of customer service by responding to requests and inquiries with accurate information to consumers in a courteous, efficient and timely manner. The job may have some variation depending on the issues or problems that appear.

The incumbent must follow established department policies, practices and procedures. Duties are performed under a moderate level of supervision, with specific directions given. Work is checked for volume and accuracy on a regular basis. Decisions are made within department and facility guidelines.

Responsibilities:

Process moderate to high levels of consumer inquiries via telephone, e-mail and correspondence

Effectively use various software applications such as Zendesk, Incontact, PDM, and SAP

Provide accurate information regarding product features, specifications and recommended uses of Columbia Sportswear and Sorel apparel and footwear

Provide information on where to purchase garments using internal product locating applications in addition to various consumer inquiries

Display a positive attitude toward the Consumer Services Team by maintaining professionalism, respect, courtesy and support to others

Maintain positive open lines of communication with all Columbia Sportswear management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the company

Requirements:

Possess knowledge of effective telephone customer service techniques and strategies. Ability to read, write and speak English with strong verbal and written skills

Must be proficient in keyboard use and word processing

Must be able to maintain calm demeanor while dealing with difficult or unhappy customers

A high school education or equivalent

A minimum of one year call center experience required

Experience in the apparel industry, specifically outdoor apparel is a plus

Job requires hours that may exceed 8 hours per day and/or 40 hours per week during peak periods

Physical ability to use telephone, computer hardware/software including keyboard, type, sit and stand for extended periods of time, and occasionally lift/carry up to 10 pounds

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Sex/Sexual Orientation/Gender Identity/Age

OTS-COL



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Consumer Loan Underwriter (Safe) 4 Conforming Bond

Wells Fargo

Posted 4 days ago

VIEW JOBS 2/14/2020 12:00:00 AM 2020-05-14T00:00 Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. Responsible for reviewing, analyzing, approving and underwriting difficult, complex individual consumer requests and products within company and industry guidelines. Dependent on division, functions include reviewing financial statements, credit reports, and applicable ratios(i.e. Debt ratios, loan-to-value); examining transactions to ensure accuracy and completeness; preparing formal reports for review; ensuring that documents are consistent and uphold to company and industry guidelines; implementing fraud detection techniques, performing compliance reviews; assisting with re-negotiations of loans based on lending guidelines, serving as a consultant/technical resource on difficult problems and questions; handling escalated calls: providing work direction, feedback and training to underwriting staff including mentoring lower level underwriters on credit decisioning, department procedures and policies; delivering/facilitating of technical training to ensure organizational consistency. Has exception authority. May act as a team lead and provide performance feedback to less senior underwriters. May act as backup in absence of Supervisor. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below. Required Qualifications * 5+ years of underwriting experience Desired Qualifications * Basic Microsoft Office skills * Strong analytical skills with high attention to detail and accuracy * Excellent verbal, written, and interpersonal communication skills * Ability to interact with all levels of an organization * Knowledge and understanding of loan administration: processing, underwriting, and closing * Knowledge and understanding of mortgage loan operations in a high volume environment * Experience interpreting and applying state, federal, and agency legal and regulatory compliance requirements Other Desired Qualifications * Experience preferred in processing, closing or underwriting BOND, LIFT or RD loan program transactions * Experience with CORE mortgage origination system * Technical skills to assist with the creation and migration to a web based solution for tracking and reporting of review data * Experience with government loans FHA and VA Job Expectations * This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position. * Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary. * This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. Street Address OR-Portland: 9600 Ne Cascades Parkway - Portland, OR Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo Portland OR

Ecomm Consumer Warranty Rep I

Columbia Sportswear Company