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Ebikes Operation Manager
Whizz
New York , NY 10019
Posted 1 week ago
Position: Service Manager
Location:On-site
At Whizz, we're leading and transforming transportation for delivery drivers. Join our Bike Mechanic Team as the Service Manager and play a pivotal role in overseeing and elevating all aspects of our fleet and store service functions across multiple locations. We're seeking an experienced individual who can lead a service team, exemplify best practices, and ensure the efficient flow of operations during shops operating hours.
Why Whizz?
🚀 Join a fast-growing startup.
💪 Be part of an ambitious team building something big.
🚴♂️ Work on a diverse selection of e-bikes – challenge yourself.
🛠️ Use the best equipment available – because you deserve the tools to solve any problem.
🌟 Unlimited growth opportunities – your success is our success.
What You'll Do:
- Lead the mechanic team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, setting an example for best practices.
- Oversee and assign workload efficiently, ensuring smooth operations and maintaining a seamless flow during shops operating hours.
- Manage all aspects of repair workflow: bike admission, job prioritization, service parts management, timely completion, and quality checks.
- Conduct performance evaluations for each mechanic, being the first point of contact for service-related issues among the team.
- Manage general store tasks, including opening/closing, resolving POS and ERP issues, participating in marketing events, and attending ongoing staff meetings to improve department and company operations.
- Conduct inventory management, ensuring stock levels are maintained properly, and perform monthly inventory audits of tools and equipment.
- Place and manage inventory orders for the shop's needs on a monthly basis.
- Detect and resolve shop problems in structural and social interfaces.
Requirements:
- Experience in managing team members.
- Proven experience in training bike mechanics.
- Proven experience as a Bicycle Mechanic, specializing in electric bicycles. Bicycle Mechanic certification is a plus.
- Strong analytical skills and proven problem-solving abilities with attention to detail.
- Excellent communication skills with the ability to interact effectively with riders and team members.
- Must be able to work as business dictates, including weekends.
- Ability to stand for extensive time periods, occasionally walking, kneeling, or reaching.
- Able to lift at least 80 lbs or more and use proper lifting skills.
Requirements
- Experience in operations management, preferably in logistics or transportation.
- Analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Knowledge of ebike technology and maintenance is a plus.
- Availability to work full-time and on-site in New York.
Benefits
Benefits:
- Co
mpetitive Salary: $65,000.00+ - KPI Bonuses based on performance
- 401K Plan
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training provided for continuous growth
- Paid commute options for a smoother daily journey