Responsible for knowledge of multiple system platforms to deliver access and services to all clients such as Business and Consumer Internet Banking, Debit Cards, Business Visa Credit Cards, Bill Pay, ACH transactions, Wire Transfers, Mobile Banking, ATM's, Mobile and Remote Deposit, as well as other advanced services supported in the department. Ability to handle internal and external calls and answer detailed questions. Utilize customer first characteristics when dealing with both internal and external customers. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Data Entry Processing within a team environment
Familiar with First Federal Bank's products, policies, and procedures
Understanding of department job duties and assignments
Perform specific tasks assigned by the Department Manager or Assistant Manager
Responsible for completion of time-sensitive job duties
Collaborate with internal and external customers to balance customer needs with bank policies and procedures
Provide backup for multiple functions on the E Banking Team
Completes other duties as assigned
May require onsite customer training for advanced services as needed
This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
High School graduate or equivalent.
General knowledge and understanding of banking rules and regulations and delivery platforms. Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines, as detailed in policies that include but are not limited to Bank Secrecy Act and other applicable anti-money-laundering rules, NACHA, Fair Lending, Community Reinvestment Act, Gramm-Leach-Bliley Act, and other laws and regulations as they pertain to the position.
Additional banking experience preferred
Excellent problem solving, interpersonal, written and verbal communication skills
Functional knowledge of Word, Excel and Outlook
Accurate data input and attention to detail
Ability to follow directions and assist other team members
Willingness to learn.
This position has 3 levels, 1-3. Level of position will be determined based on candidates background, skills, and abilities.
First Defiance Financial Corp.