Humana is looking for an experienced Counselor that truly enjoys helping those in need within a call center environment. Our Counselor's provide ongoing and crisis intervention counseling focused on the emotional, social, vocational, educational, health-related, developmental, and organizational concerns that impact daily lives of Humana members. The team of EAP professionals working from their homes throughout the country handle over 300 calls a day providing an extremely positive impact on our members' lives
The EAP Counselor 2 addresses a wide range of issues including problems in daily living, psychiatric crisis, and critical incidents.
Handling inbound assess and referral calls as well as outbound calls that require expertise and knowledge of general mental health, risk assessment and substance misuse assessment.
Ability to assess and develop effective short-term interventions for high risk situations (suicidality, severe substance abuse, psychiatric decompensation, etc.).
Grief counseling, workplace problems, and management consultation.
Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
Master's level degree in Social Work, Psychology, Counseling or other applicable field.
Applicable State licensure in field of study, licensed for independent clinical practice (LPC, LCSW, etc.).
3+ years or more of work experience in applicable field.
Experience with multi-function phone systems.
Strong ability and experience with live-entry documentation/charting and multi-tasking.
Excellent verbal, communication, interpersonal skills.
Must have a separate room with a locked door that can be used as a home office, to ensure you have absolute and continuous privacy while you work.
Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.
Certified Employee Assistance Professional (CEAP).
At least 6 months experience working within a call center environment.
Knowledge of community health and social service agencies and additional community resources.
Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish.
As part of our hiring process, we will be using an exciting interviewing technology provided by Montage/Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours