EAP Counselor 2 (Part-Time) - Remote, US

Humana Inc. Rogers , AR 72757

Posted 3 weeks ago


Humana is looking for an experienced Counselor that truly enjoys helping those in need within a call center environment. Our Counselor's provide ongoing and crisis intervention counseling focused on the emotional, social, vocational, educational, health-related, developmental, and organizational concerns that impact daily lives of Humana members. The team of EAP professionals working from their homes throughout the country handle over 300 calls a day providing an extremely positive impact on our members' lives


The EAP Counselor 2 addresses a wide range of issues including problems in daily living, psychiatric crisis, and critical incidents.

In addition:

  • Handling inbound assess and referral calls as well as outbound calls that require expertise and knowledge of general mental health, risk assessment and substance misuse assessment.

  • Ability to assess and develop effective short-term interventions for high risk situations (suicidality, severe substance abuse, psychiatric decompensation, etc.).

  • Grief counseling, workplace problems, and management consultation.

  • Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

  • Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.

Required Qualifications

  • Master's level degree in Social Work, Psychology, Counseling or other applicable field.

  • Applicable State licensure in field of study, licensed for independent clinical practice (LPC, LCSW, etc.).

  • 3+ years or more of work experience in applicable field.

  • Experience with multi-function phone systems.

  • Strong ability and experience with live-entry documentation/charting and multi-tasking.

  • Excellent verbal, communication, interpersonal skills.

  • Must have a separate room with a locked door that can be used as a home office, to ensure you have absolute and continuous privacy while you work.

  • Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.

Preferred Qualifications

  • Certified Employee Assistance Professional (CEAP).

  • At least 6 months experience working within a call center environment.

  • Knowledge of community health and social service agencies and additional community resources.

  • Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish.

Additional Information:

  • Typical Work Schedule: Monday to Friday; afternoon hours (Eastern Standard Time) - flexible, 16 hours/week hours depending on business need. There are opportunities for additional hours during high call volume periods, coverage for Counselors on PTO and/or during holidays.

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage/Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours


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