EAP Clinical Counselor, Account Team Lpc, Lmft, LC

CVS Health Hartford , CT 06183

Posted 2 months ago

Job Description:

Responsible for provision of telephone and chat-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care.

This role is remote.

Schedule will vary from 8am-8pm eastern hours.

  • M-F 8a-430p EST
  • T-Sat. 8a-430p EST
  • M-F 9a-530p EST
  • Sun-Thurs. 8a-430p EST
  • M-F 10a-6:30p EST
  • M-F 11a-730p EST
  • Tues-Sat 1130a-8p EST
  • Sun-Thurs 1130a-8p EST
  • Tues-Sat 3p-1130p EST
  • Sun-Thurs 3p-1130p EST

Fundamental Components

Member Support:

  • Provide telephone triage, crisis intervention and related services

  • Assess member's immediate clinical needs and utilize appropriate clinical tools to provide services

  • Engage members and provide immediate support and assist with coping skills to address ongoing lifestyle management

Counseling:

  • Provide telephone counseling to individuals presenting with issues including but not limited to mental and emotional disorders, addictions, lifestyle management, and worklife concerns

  • Provide clinical services utilizing a variety of sophisticated clinical assessments, therapeutic interventions and/or models, to support the level of care and engagement of members

  • Use appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or improve social, psychosocial, or bio-psychosocial functioning of members

  • Provide intensive case management and consultation for clinical risk cases and management referrals

Informational Services:

  • Provide information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs

  • Assist members with linkage to resources to aid in the alleviation of stressors

Team member support:

  • Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members

  • Interact with providers as appropriate to discuss clinical questions and concerns regarding specific cases

  • Provide consultation to supervisors and other account representatives to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty

Compliance with Policies and Regulatory Standards:

  • Protect the confidentiality of member information and adhere to enterprise, EAP policies regarding confidentiality

  • Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements

  • Maintain current licensure in good standing, seek professional development and meet all licensure requirements

Background Experience

Experience:

  • Ability to establish and maintain a high level of customer trust required

  • Experience in handling mental health and psychiatric care, family situations, and relationship concerns required

  • 1+ year of crisis intervention skills required

  • Experience in facilitating patient/client positive behavioral change required

  • Strong computer and literacy skills required

  • Experience working with diverse populations preferred

  • Familiarity with brief therapy models and Motivational Interviewing preferred

  • 1+ years of EAP, Behavioral Health or Social Services experience is preferred

  • Call Center experience preferred

Licensure:

Valid independent professional licensure to practice per state regulations in one or more is required: LPC, LMFT, LCSW, or Clinical Psychologist Current valid professional licensure to practice pre state regs in one or more: LPC, LMFT, LCSW, or equivalent

Education:

  • Master's degree in counseling profession required

Additional Job Information

Effective communication, telephonic and organization skills.Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.Ability to effectively participate in a multi-disciplinary team including internal and external participants.Proficiency in multi-tasking and utilizing a multi-line phone system.Familiarity with basic terminology and concepts used in employee assistance/human services programs.

Education

Bachelor's degree or equivalent experience

Percent of Travel Required

0 - 10%

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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EAP Clinical Counselor, Account Team Lpc, Lmft, LC

CVS Health