E-Content Specialist

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Your Opportunity

As an E-Content Specialist, your primary responsibility is to contribute to building and maintaining a comprehensive, high-quality Global Knowledge Base (GKB) focused on customer needs. You will accomplish this by establishing quality data feeds with external data partners, analyzing and manipulating metadata for inclusion in the GKB, and ensuring all necessary collections are represented and maintained accurately. You will also resolve internal & external reported issues promptly using research and critical thinking skills, while conducting root cause analysis to identify trends and take proactive action to minimize reoccurring issues.

This remote position is U.S.-based only (excluding U.S. territories).

What You'll Do

• Conduct regular maintenance and analysis of publisher-supplied metadata to ensure comprehensiveness, quality, and accuracy

• Communicate with content providers to resolve internal and customer-reported data issues promptly and to obtain necessary metadata to maintain the Global Knowledge Base

• Maintain associations with internal & external data sources for order processing services

• Work effectively with team members and cross-functional teams to accomplish individual, team, and organizational goals

• Prioritize workload, manage multiple tasks, and report on progress or concerns in daily team workload meetings.

• Identifying and implementing workflow improvements

Your Team

You will be welcomed as a member of the Global Knowledge Base Team (a team of about 30 people) and the larger Product Management organization. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an E-Content Specialist and your development and career growth at EIS

About You

• 2+ years of experience in related industries working with metadata
• 2+ years Microsoft Excel; familiar with data manipulation and analysis

What Sets You Apart

• Demonstrated analytical and problem-solving skills

• Effective verbal and written communication with multiple levels of internal and external stakeholders

• Knowledgeable of bibliographic metadata standards (e.g. MARC, KBART, OAI)

• Experience and/or education in the library field

• Bachelor's degree in a related field (i.e. Library Science, Business, Information Systems)

Our Offer to You

Target Annual Compensation Range: $39,845 - $56,920.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location.

EBSCO provides a generous benefits program including

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts

• Retirement Savings Plan

• Paid Parental Leave

• Holidays and Paid Time Off (PTO)

• Mentoring program

• And much more! Check it out here: https://www.ebsco.com/about/benefits

We work hard to embrace diversity, equity and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day.  We have a wide representation of employee resource groups.  To learn more, visit https://www.ebsco.com/about/diversity-equity-inclusion

The EBSCO Way

At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit https://www.ebsco.com/about/culture.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.