E-Commerce Site Merchandising Specialist

NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts.com.

POSITION SUMMARY

The E-Commerce Site Merchandising Specialist will play a pivotal role in managing and optimizing the end-to-end operations of our eCommerce business. Responsibilities will encompass order management, business development, customer service, inventory management, pricing strategy, and collaboration with various departments within NFI Parts. This multifaceted role requires a dynamic individual with the ability to navigate the complexities of the eCommerce landscape, ensuring seamless customer experiences and operational efficiency.

WHAT YOU WILL DO:

• Own the entire order management process including order entry, shipment confirmation, returns, and various other processes.
• Coordinate with Parts Operations, Procurement and Planning, Business Systems and other teams to develop process improvements and ensure maintenance of eCommerce platforms.
• Oversee product pricing and identify opportunities to grow product sales and margins with pricing increases or decreases.
• Collaborate with the eCommerce team on new product development including identifying new opportunities, creating new product listings, key word optimization and other business development functions.
• Analyze various eCommerce metrics to detect areas of improvement within existing product portfolio.
• Monitor eCommerce platform inboxes, providing timely responses to customer messages regarding product and order related inquiries.

WHAT YOU NEED TO BE SUCCESSFUL:

• Degree in Business, Marketing, or related field preferred.
• 2+ years experience in E-Commerce, Business Development, or Marketing related.
• Proficient in Microsoft Office, Excel.
• Excellent organizational and communication (written and verbal) skills.
• Strong analytical and problem solving abilities.

WHY JOIN OUR TEAM:

• Competitive Wages
  Excellent Benefits including Medical, Dental, Vision, Life and 401K
• A continuous learning environment...
• Ability to advance your career with a growing company...

OUR WHY: 

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.