E-Commerce Project Manager

Job description

1r Agency is a rapidly growing e-commerce design, strategy, and technology firm with a portfolio of notable fashion, beauty, and lifestyle clients. Together we work to transform digital shopping experiences and establish a solid online brand identity for our clients. We are seeking a project manager motivated to nurture their career and contribute to a growing and evolving agency. This opportunity will allow you to build relationships with our high-profile clients, as well as work in a highly collaborative team setting. This role is focused on our growth and managed services offering for brands with pre-existing sites. You will report to the Director of Managed Services and Director of Client Services.

Responsibilities

• Ownership of day-to-day client communications and building of long-term relationships

• Collaborate with the internal creative, strategy, business analyst, and development teams

• Understand project goals, gather requirements, participate in scoping, and deliver estimates

• Collaborate with resourcing manager to produce project timelines and delegate tasks

• Monitor progress and provide financial tracking updates to manage client and internal expectations

• Organize meetings and facilitate calls, taking meeting notes and prioritizing tasks

• Coordinate with third-party partners to define roles and responsibilities for project execution

• Proactively participate in solutioning and troubleshooting

• Participate in quality assurance testing

• Produce statements of work and change orders

• Identify opportunities to improve existing processes

• Contribute to the development of new services and offerings

Qualifications

• 2+ years project management experience (at a digital agency focused on e-commerce is a plus)

• Understanding of e-commerce web design, UX, and development process (Shopify experience preferred)

• Familiarity with e-commerce technology solutions and third-party applications

• Experience with project planning tools (ex. JIRA, Monday.com, Harvest)

• Strong communication and writing skills with a customer service orientation

• Organized and detail-oriented, with the ability to juggle multiple projects at once

• Solution-oriented and natural problem solver

• Business understanding in the fashion, beauty, and/or luxury lifestyle space

• Eager to work in a small and fast-paced boutique environment

• Technically savvy and proactive about independently learning new developments in the digital space

Benefits

• Fully Remote Position

• Early Friday closure all year round

• Half-day Summer Fridays

• Comprehensive medical, dental, and vision insurance

• 401k program

• Competitive PTO days (vacation, personal, sick) and Company Holidays

• Opportunity for internal / cross-departmental education and learning

• Opportunity for career development and growth

• Collaborative and close-knit team with access to executive-level team members