E- Commerce/ Personal Shopper Team Member - Happier Grocery

Happier Grocery is a health-forward Grocery Store that seeks to provide a lifestyle oasis for New Yorkers. We are committed to providing the highest quality food and lifestyle experience. 

Our mission is to create a buying experience where shoppers need not scrutinize every food label, and to provide a place of community, positivity, and life-affirming nutrition and enjoyment. 

Role Description:

Location: SoHo, New York

We are seeking a personal shopper/ E-commerce team member to join our team. As a personal shopper/E-commerce, you will offer advice and guidance on products, process purchase orders, prepare deliveries, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations.

To be successful as a personal shopper/E-commerce, you should be resourceful, energetic, and pay attention to detail. Outstanding Personal Shoppers add value to the buying experience and are able to resolve any issues to the customer's satisfaction.

The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful inclusive outlooks are greatly valued and expected of all team members.

Responsibilities:

• Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
• Supporting customers with placing orders and making payments via the phone, online, or in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.

Requirements

• High school diploma.
• Bachelor's degree in marketing or an equivalent qualification would be preferable.
• Previous retail experience would be advantageous.
• Exceptional communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Basic math and computer skills.
• Ability to lift and carry items, to tolerate noise, and to stand, walk, and sit for extended periods.
• Ability to work independently and as part of a team.
• Willingness to work irregular hours, including nights, weekends, and during busy shopping periods

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Company Observed Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes!

The base pay range for this position is an hourly range of $22.00- $25.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.