E-Commerce Clerk

Kroger Benton , AR 72015

Posted 3 weeks ago

Company Name: Kroger Stores

Position Type: Employee

FLSA Status: N/A

Position Summary

Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

Meet/exceed productivity standards

Assist in training new e-Commerce team members

Learn and adapt to new and improved processes

Perform required opening and closing procedures

Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

Maintain organization and cleanliness of staging areas and equipment

Communicate any substitutions or exceptions to customers order at time of pick-upScan and bag orders on the go while following all bagging standards

Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stockProcess the orders through the point of sale (POS) system

Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers' cars

Communicate with customers via a portable phone and respond to calls in a professional and timely manner

Ensure quality and freshness of all items chosen

Read and follow directions given in the note section

Initiate and complete selection process for customers on-line orders

Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones

Adhere to local, state, and federal laws, food safety procedures, and company guidelines

Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

Minimum Position Qualifications

Ability to work without supervision

Ability to read shelf tags

Excellent oral/written communication skills

Basic math skills (i.e., counting, addition, and subtraction)

Desired Previous Experience/Education

Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Education Level: None

Required Certifications/Licenses: None

Position Type: Part-Time

Shift(s): Day; Evening

Regions: South

States: Arkansas


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers.

No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview:
Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.

At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: AR || Benton || 20820 Interstate 30 North || 72019 || Kroger Stores || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None

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E-Commerce Clerk