Company Name: Kroger Stores
Position Type: Employee
FLSA Status: N/A
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
Adhere to local, state, and federal laws, food safety procedures, and company guidelines
Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
Initiate and complete selection process for customers' on-line orders
Read and follow directions given in the note section
Ensure quality and freshness of all items chosen
Communicate with customers via a portable phone and respond to calls in a professional and timely manner
Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
Process the orders through the point of sale (POS) system
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stockScan and bag orders on the go while following all bagging standards
Communicate any substitutions or exceptions to customer's order at time of pick-upMaintain organization and cleanliness of staging areas and equipment
Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
Perform required opening and closing procedures
Learn and adapt to new and improved processes
Assist in training new e-Commerce team members
Meet/exceed productivity standards
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum Position Qualifications
Basic math skills (i.e., counting, addition, and subtraction)Ability to work without supervision
Excellent oral/written communication skills
Ability to read shelf tags
Desired Previous Experience/Education
Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers.
No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.
At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
Posting Notes: VA || Martinsville || 240 Commonwealth Blvd W || 24112 || Kroger Stores || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None