E-Billing Supervisor(Sf/Palo Alto)

A leading global law firm is searching for an eBilling Supervisor who will be an central part of both the eBilling and Billing Team. The eBilling Supervisor should demonstrate excellence in the electronic billing process overall and will be responsible for the analysis and resolution of complex eBilling problems involving e-invoice rejections, including coordinating with involved parties to ensure appropriate communication is continually maintained.  The candidate must be very flexible and used to a very fast-paced billing team environment.  

Responsibilities include:

• Supervising, training, motivating a team of eight to nine direct reports and contributing to the development and advancement of team members by setting goals for performance and deadlines that comply with the Billing Department’s plans and vision.
• Organizing workflows and ensuring that direct reports understand their duties or delegated tasks, and monitoring employee productivity and providing constructive feedback and training when needed.
• Enhancing an existing organizational system for the eBilling team to track and follow up with clients and firm contacts to resolve ongoing issues such as invoice rejections and resubmissions, and communicating with the management team on a daily basis by providing updates and recommendations to address all eBilling-related holdups.
• Developing solutions to ensure corrective actions are in place for future submissions by analyzing rejection trends and patterns and ensuring corrective actions are in place to limit or prevent future reductions and rejections.
• Tracking resubmission deadlines across a variety of key corporate clients and coordinating with billing specialists regarding pending issues to resolve reductions in a timely manner, and communicating with the Supervisors and the Regional Managers involving areas of concern and non-performance.
• Demonstrating a strong understanding of client guidelines and contractual billing arrangements to develop a holistic approach toward recommendations for appealing or challenging reduced and rejected invoices, and performing the necessary, accompanying background research for invoice submissions with available resources.

Qualifications:

• Effectively communicate with all levels of personnel.
• Excellent attention to detail 
• Top Notch written and verbal communication skills and excellent organizational skills.
• Applicant should be able to manage competing requests and prioritize according to firm and client deadlines.
• During year end (from September through December), applicant will manage an increased workload and coordinate with team members to complete 
• Ability to work overtime as needed.

Experience:

• College degree 
• Minimum of 5 yrs of legal e-billing experience is required
• Experience working with eBillingHub and/or BillBlast and experience working with Aderant billing software are required.
• Candidate must have strong technology skills, including MS Office Suite, and an ability to leverage technology in work processes.