Dvp, Operations & Sales

Sun Communities Southfield , MI 48086

Posted 4 months ago

Our Divisional Vice Presidents of Operations & Sales are responsible for strategic planning as it relates to the development and maintenance of our communities, portfolio profit and loss, marketing and directing the operations and sales teams. They ensure policies and procedures are being followed, staff is being developed, and business objectives are being met. Divisional Vice Presidents of Operations & Sales have overall responsibility for portfolio success through meeting or exceeding established targets.

DVPs ensure each community is consistently maintained and groomed to Sun's curb appeal standards at all times.

This position offices out of Southfield, Michigan and oversees regions primarily situated in the upper Eastern portion of the US.

RESPONSIBILITIES

  • Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations.

  • Ensures compliance of policies designed to increase team member safety and that workers' compensation accident reports and incident reports are submitted in a timely manner.

  • Collaborates with RVPs to develop and/or maintain a comprehensive new, pre-owned, and brokered home sales programs at all communities.

  • Ensures customers and residents receive the highest level of service consistent with Sun's Customer Service philosophy.

  • Reviews consolidated P&L statements and provide budgetary reports to senior management as requested.

  • Ensures internal control practices are adhered to and monitors for compliance; recommends changes to operating controls as needed.

  • Reviews RVPs community inspection reports and provides comments and direction. Assists RVPs in developing and implementing an effective curb appeal and maintenance program.

  • Coordinates team member selection, training, scheduling and development of direct reports and ensures all team members comply with appropriate policies and procedures.

  • Approves staffing levels for each community in conjunction with annual budgets.

  • Collaborates with Learning & Development Specialist to recommend and coordinate education and training of RVPs and support staff to enhance skill development.

  • Approves annual operating and sales for each property in assigned portfolio.

  • Reviews consolidated P&L statements and provides budgetary reports to senior management as requested.

  • Coordinates consistent management meetings with RVPs.

  • Assists RVPs to maintain acceptable delinquency, repossession, and bad debt levels within their portfolios.

  • Approves marketing materials, plans, sales incentives and advertising programs.

  • Maintains knowledge of current market surveys and existing market conditions within the assigned portfolio.

  • Ensures RVPs handle and resolve resident complaints and concerns in a timely and professional manner.

  • Collaborates with RVPs to develop effective resident relation activities within their portfolio.

  • Develops and maintains national manufacturer, vendor, and retailer relationships.

  • Maintains involvement in local, state, and national industry associations.

  • Meets with residents, homeowner associations or boards as required and maintains effective communications.

  • Performs property acquisition due diligence with written reports as required; reviews and approves pro-forma budgets and capital improvement programs for new acquisitions, including ground-ups and expansions.

  • Partners with Team Relations Specialist on team member counseling and recommendation of termination when appropriate.

  • Conducts annual team member performance review evaluations and recommends compensation adjustments; coaches and accurately appraises performance.

  • Other duties as assigned.

REQUIREMENTS

  • Bachelor's degree in Real Estate, Hospitality, Business, or related field

  • Minimum of 10 years property management experience, preferably in the manufactured housing industry

  • Minimum of 5 years management experience

  • Demonstrated leadership abilities

  • Excellent interpersonal and communication skills

  • Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law

  • Strong organizational skills

  • Working knowledge of basic accounting principles

  • Ability to travel with overnight stays 50-70% of the time

  • Basic computer proficiency including the ability to use the Microsoft Office Suite, email and internet

  • Previous Yardi experience, preferred

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

  • Comprehensive Medical and Prescription coverage with two PPO plan designs so you can choose the plan that best meets the needs of you and your family

  • Comprehensive Dental Plan

  • Voluntary Vision Plan with the option of electing coverage for you and your family members at affordable rates

  • Voluntary Health and Dependent Care Reimbursement Accounts

  • Life and Accidental Death and Dismemberment Insurance

  • Short and Long-Term Disability Coverage

  • 401(k) Plan with employer matching contribution

  • Paid Parental Leave

  • Employee Assistance Program

  • Identity Theft Insurance

  • Tuition Reimbursement program providing financial support to team members who further their formal education

  • Site Rent Discounts for team members who live in our communities

  • Paid Time Off including nine holidays, vacation, personal, sick time, bereavement and pay for jury duty

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Dvp, Operations & Sales

Sun Communities