Duty Manager

JOB SPECIFICATIONS:

• Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.

• Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.

• Responsible for the scheduling of all airport employees insuring adequate coverage.

• Maintain good employee relations. Handle employee problems in an efficient and effective manner.

• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.

• Adhere to company policies and procedures and participate in achievement of company objectives.

• Perform other duties as requested.

REQUIREMENTS:

• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees

• 2 years of progressive management experience in a Customer Service environment preferred.

• 2 years' experience & proven success in managing

• Experience hiring, coaching counseling, staff planning, achieving budget goals

• Must be available weekends/holidays

• Operations, Airline or Hospitality experience required.

• Working knowledge of financial reports and budgets

• Excellent communication skills

• Strong computer skills; Word, Excel, data entry skills

• Flexibility, multitasking and experience working in a changing environment