The DME Service Coordinator has direct responsibility for all aspects of the DME service delivery associated with equipment in the showroom. This position ensures: processes are in place to support an exceptional customer service environment, high quality equipment is available and easy for the customer to understand and use, DME equipment and processes are effectively integrated into business and clinical operations, efficient and effective work within a team environment, and all customers have an excellent experience with Fairview Home Medical Equipment. Applicants should possess strong organizational skills, attention to detail, flexibility, and desire to work independently in a team environment.
This position will have a home base in our Burnsville Showroom (located in the Fairview Ridges Specialty Care Center).
This is a benefit and PTO eligible position, it is authorized for 80 hours per two week pay period.
Develops and coordinates care protocols and DME set-ups for Home Medical Equipment patients.
Develops, implements, and manages inventory control process in collaboration with vendors and FV support services to ensure care plans are executed appropriately.
Maintains and tracks inventory
Ensures inventory costs are in line with departmental budget
Ensures patient care needs are served in a timely manner
Effectively set-up equipment and deliver patient education.
Educate patients on product information, use, and maintenance processes
Configure DME equipment and fit for appropriate accessories
Coordinates equipment data management and analysis
Develops and implements processes to support patient care in alignment with DME compliance data
Collaborates with care team to ensure care plans are supported with timely and accurate information
Provides timely and accurate compliance information to providers
Facilitates effective claim processing with DME aspects of care plan
Proactively contact patients to ensure exceptional service and equipment compliance
Supports patient insurance and/or financial securing processes as appropriate
Enable accurate claim process by aligning billing processes with insurance requirements
Performs other duties as assigned
Partner and/or leader in quality improvement initiatives and community education events
Serves as technical expert in developing new services
Supports operational service needs to ensure care delivery
Ability to train additional staff for coverage when needed
Completes weekly retail deposits following Fairview's cash handling procedures
AA Degree or equivalent work experience
Bachelor's Degree in a healthcare related field
BLS within 1 month of hire
1 year working in a clinic setting
2+ years in a direct patient care setting
6 months experience fitting DME equipment
Fairview Health Services