Durable Medical Equipment Service Coordinator

Fairview Health Services Burnsville , MN 55306

Posted 6 months ago


The DME Service Coordinator has direct responsibility for all aspects of the DME service delivery associated with equipment in the showroom. This position ensures: processes are in place to support an exceptional customer service environment, high quality equipment is available and easy for the customer to understand and use, DME equipment and processes are effectively integrated into business and clinical operations, efficient and effective work within a team environment, and all customers have an excellent experience with Fairview Home Medical Equipment. Applicants should possess strong organizational skills, attention to detail, flexibility, and desire to work independently in a team environment.

This position will have a home base in our Burnsville Showroom (located in the Fairview Ridges Specialty Care Center).

This is a benefit and PTO eligible position, it is authorized for 80 hours per two week pay period.

Responsibilities/Job Description

  • Develops and coordinates care protocols and DME set-ups for Home Medical Equipment patients.

  • Develops, implements, and manages inventory control process in collaboration with vendors and FV support services to ensure care plans are executed appropriately.

  • Maintains and tracks inventory

  • Ensures inventory costs are in line with departmental budget

  • Ensures patient care needs are served in a timely manner

  • Effectively set-up equipment and deliver patient education.

  • Educate patients on product information, use, and maintenance processes

  • Configure DME equipment and fit for appropriate accessories

  • Coordinates equipment data management and analysis

  • Develops and implements processes to support patient care in alignment with DME compliance data

  • Collaborates with care team to ensure care plans are supported with timely and accurate information

  • Provides timely and accurate compliance information to providers

  • Facilitates effective claim processing with DME aspects of care plan

  • Proactively contact patients to ensure exceptional service and equipment compliance

  • Supports patient insurance and/or financial securing processes as appropriate

  • Enable accurate claim process by aligning billing processes with insurance requirements

  • Performs other duties as assigned

  • Partner and/or leader in quality improvement initiatives and community education events

  • Serves as technical expert in developing new services

  • Supports operational service needs to ensure care delivery

  • Ability to train additional staff for coverage when needed

  • Completes weekly retail deposits following Fairview's cash handling procedures


Minimum Education:

AA Degree or equivalent work experience

Preferred Education:

Bachelor's Degree in a healthcare related field

Minimum License/Certification/Registration:

BLS within 1 month of hire
1 year working in a clinic setting

Preferred Experience:
2+ years in a direct patient care setting
6 months experience fitting DME equipment

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Durable Medical Equipment Service Coordinator

Fairview Health Services