Durable Medical Equipment Case Management Supervisor

Shepherd Center, located in Atlanta, Georgia, is a private, not-for-profit hospital specializing in medical treatment, research and rehabilitation for people with spinal cord injury, brain injury, stroke, multiple sclerosis, spine and chronic pain, and other neuromuscular conditions.

Join us in our mission to help people with a temporary or permanent disability, rebuild their lives with hope, independence and dignity, advocating for their full inclusion in all aspects of community life.

At Shepherd Center, you'll discover a diverse and inclusive environment, enlightened leadership, a culture of teamwork, professionalism and mutual respect. If you are seeking career advancement, continuing education opportunities coupled with a welcoming and fun workplace, competitive compensation and employment benefits, visit our careers page to explore current openings.

The Durable Medical Equipment (DME) Case Management Supervisor is responsible for leading the DME department in the coordination of tasks and communication necessary to assist case management and therapy staff in ordering durable medical/respiratory equipment and transportation for patients. DME staff provides updates and information to the Shepherd treatment teams about the progress of DME/respiratory orders on a routine basis. The DME Supervisor works with the DME staff to ensure coordination of tasks necessary to assist case management and therapy staff in ordering durable medical/respiratory equipment for patients. This position leads the DME Department as it serves as a link between Shepherd and the external community, communicating patient needs to suppliers and external case managers, and supplying updates and information about the progress of DME/respiratory orders on a routine basis. The DME Supervisor leads the DME department staff as they interact with patients and their families as part of their recovery at Shepherd Center.

This position works in conjunction with the Director of Case Management (DCM) to assist with the oversight of DME department to include staffing schedules, productivity standards, employee competency documentation, Touchpoints performance appraisals, performance improvement programs, staff education and special projects as assigned.

This position also provides leadership, develops, and standardizes the provision of durable medical equipment in conjunction with case management operations. This will support the provision of care coordination, and discharge/transition planning across all programs. While conducting this oversight, this position focuses on management of the fiscal aspects of health care management and each patient's benefits coverage for durable medical needs. Will support advocacy for patients and their families by promoting and supporting the high standards of patient care, participating in program evaluation and development and other designated department related tasks as identified. Collaborates with inter and intradepartmental supervisory staff to ensure quality patient care, and functions within the scope of Shepherd Center's philosophy, policies, and procedures. Promote and facilitate a multidisciplinary approach to coordinate care and plan operations among disciplines. Serves as a link between Shepherd and the external community, communicating patient needs to suppliers and external case managers, and supplying updates and information about the progress of DME/respiratory orders on a routine basis. The DME staff interacts with patients, as applicable to patient needs, as part of their recovery at Shepherd Center. Ensure adherence to standards of care consistent with current professional standards and consistent with Shepherd's Mission, Vision and Values. Serves as a DME resource and benefit person of expertise within the CM department, Shepherd Center, and the community.

JOB RESPONSIBILITIES

• Assists patients and families with identifying community resources if funding is limited.

• Coordinates with internal/external case managers and team staff along with the patient's chosen supplier concerning DME.

• Encourage patients to identify a community primary care physician for follow up needs concerning future DME.

• Works with the Seating Clinic and Center for Assistive Technologies department.

• Meets with suppliers, patient/family, patient assigned team and internal/external case managers to communicate progress of DME.

• Acts as a patient advocate by providing supportive information needed for the appeal of denials of equipment when made by the insurance carrier.

• Maintains current knowledge and understanding of DME, DME benefits and benefit administration.

• Coordinates DME in-service education for therapists and case managers.

• Re-establishes and Chairs the DME committee.

• Facilitate communications with suppliers when there are expressions of dissatisfaction, service expectations not being met, conflicts concerning funding, and problems processing DME requests between Shepherd staff and internal/external Case Managers.

• Attends team meetings, therapist floor meetings and case management meetings to advise updates of changes or updates concerning DME.

• Creates a plan for the onboarding of new staff.

• Defines DME documentation guidelines.

• Audit DME documentation.

• Coordinates DME staff coverage when staff are out of the Center.

• Assist with difficult DME issues as needed.

• Providing in the moment coaching to DME staff.

• Support DME in the management of escalated issues of patients and families.

• Acts as a resource to clinical staff for DME concerns or questions.

• Supports customer service issues from internal and external sources.

• Special projects, initiatives, and other job duties as assigned.

• Coordinate communication and appointment schedule for Atlanta Regional Commission and Brain and Spinal Trust Fund.

• Coordinate communication, applications and manage funds for Andee's Army

• Track, coordinate requests, manage invoices to pay bills for PEF, PAF, Interpreters, Transportation, Apothecary and ATC.

• Other duties as assigned.

REQUIRED MINIMUM EDUCATION

• Clinical degree in allied health profession required, master's degree preferred or eligible to sit for the Certification in Case Management (CCMC or ACMA).

REQUIRED MINIMUM CERTIFICATION

• N/A

REQUIRED LICENSURE

• N/A

REQUIRED MINIMUM EXPERIENCE

• 3 - 5 years in case management with rehabilitation experience working with DME required.

REQUIRED MINIMUM SKILLS

• Knowledge of Excel, Microsoft Word, general computer use required.

• Excellent customer service and communication skills required.

• Ability to handle multiple tasks simultaneously and manage conflict resolution.

• Additional skills set: Adaptability; Conflict management; Diplomacy in stressful situations; Strong initiation skills.

• Able to develop working relations with varying customers

• Strong organizational skills

• Autonomous accountability - self-directed

• Strong work ethic.

• Understands interdisciplinary team approach

• Demonstrates strong collaboration skills

• Ability to influence colleagues and partners

• Strong oral and written communication skills

• Creates an empathetic, results-focused team atmosphere

PREFERRED QUALIFICATIONS

• N/A

PHYSICAL DEMANDS

• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time or exerting up to 15 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

WORKING CONDITIONS

• Some potential for exposure to blood and body fluids.