Dunkin' Manager

Job Description

Description

Overview

Weekly Pay!

A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin'/Baskin standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members

• Lead team meetings as indicated by Above Restaurant Leadership

• Deliver training to restaurant team members.

• Ensure Brand standards, recipes and systems are executed

• Create and maintain a guest focused culture in the restaurant

• Review guest feedback results and implement action plans to drive improvement

• Communicates restaurant priorities, goals, and results to restaurant team members.

• Execute new product rollouts including training, marketing, and sampling.

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

• Control costs to help maximize profitability

• Completion of inventory on a periodic basis as determined by Franchisee

• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

• Completion of DCP and other vendor orders

• Conduct self-assessments and corresponding action plans

• Ensure restaurant budget is met as determined by Franchisee

• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies

• Engages with Dunkin' Brands Field Operations team as appropriate.

• Any other Dunkin/Baskin tasks as assigned by company management.

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members

• Plan, monitor, appraise and review employee performance

• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Basic math and financial management

• Previous leadership experience in retail, restaurant, or hospitality

• College Degree preferred

Key Competencies

• Strong analytical skills and business acumen

• Works well with others in a fun, fast-paced team environment

• On time, demonstrates honesty and a positive attitude

• Willingness to learn and embrace change

• Ability to train and develop a team

• Guest focused

• Time Management

• Problem solving

• Motivating others

Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion including bending, stooping, and reaching.

• Lifting packages up to 60 lbs. (if applicable)

• Wearing a headset (if applicable)

• Working in a small space

Benefits to being part of our Dunkin' Family;

• Competitive Pay

• Work life balance - flexible time off

• Closed by 7pm

• Health, Dental, and Vision Insurance

• 401k Match after 1 year of service

• No fryers or grease

• 20% off Dunkin' items

• Career Advancement and Opportunities

• Tuition Reimbursement

• Flexible Schedule

• Fun Environment

Requirements

• 3 years of leadership experience

• 3+ years of cash handling experience

• Must be 18 or older

• Previous managerial experience strongly preferred

• Previous fast food/quick service restaurant experience required

• Top-notch customer service skills

• Strong verbal and written communication skills

• Excellent leadership skills

• Valid Driver's License and proof of Insurance with reliable transportation

• Lincoln Employee's must have a Food Handler's permit or willing to obtain one

About

In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.