Dunkin Donuts Shift Leader

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute

operational Brand standards and deliver a great and friendly guest experience. They set goals,

provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

Team Environment

Support a respectful team environment

Communicate shift priorities, goals and results with team members

Support the training of crew members as requested

Provide coaching and feedback to crew members

Operational Excellence

Create and maintain a guest first culture in the restaurant

Resolve guest issues

Ensure Brand standards, recipes, and systems are executed

Maintain a safe, secure, and healthy work environment by following and enforcing safety, food

safety and sanitation guidelines; comply with local and state laws

Profitability

Drive sales goals and results

Execute restaurant standards and marketing initiatives

Manage cash over/short during shift

Ensure all products are prepared according to Brand standards

This Dunkin'/Baskin restaurant is independently owned and operated under a franchise granted by DD Franchising LLC and BR Franchising LLC.

You are applying for work with a franchisee of Dunkin'/Baskin not Dunkin' Brands, Inc., Dunkin'/Baskin or any of their affiliates. Any information you submit will be provided solely to the franchisee.

If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin'/Baskin trademarks, logos and designs are trademarks of DD IP Holder, LLC and BR IP Holder, LLC Used under license.

Skills/Qualifications

Fluent in English

Restaurant, retail, or supervisory experience

Math and writing skills

Basic computer skills

At least 18 years of age (where applicable)

High School diploma or equivalent, preferred