Dual Senior Event Manager - Franchised

Job Number 24108919

Job Category Event Management

Location JW Marriott Indianapolis, 10 S West Street, Indianapolis, Indiana, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, JW Marriott Indianapolis.

The franchisee is a separate company and a separate employer from Marriott International, Inc.

The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

SENIOR EVENT MANAGER

SUMMARY

Prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service

throughout pre-event, event and post event phases of hotel events; primarily handles events of average complexity. Ensures all hotel

events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by

up-selling and offering enhancements to create outstanding events.

RESPONSIBILITIES

Operations

Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows

up with customer post-event.

Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Makes

presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to

previous arrangements.

Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve

these challenges and/or develop alternative solutions.

Leads pre-event and post-event meetings for assigned groups.

Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.).

Manages group room blocks and meeting space for assigned groups.

Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).

Integrates current trends in event management and event design

Guest Satisfaction

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest

problems and complaints.

Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.

Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service

performance.

Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.

Participates in the development and implementation of corrective action to address service challenges and focuses on

continuous improvement.

Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation

of corrective action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Human Resources

Assists as needed in the interviewing and hiring of associate team members with the appropriate skills.

Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully

perform their job. Ensures associates are cross-trained to support successful daily operations.

Uses all available on the job training tools for associates. Supervises on-going training initiatives and conducts training when

appropriate.

Communicates performance expectations in accordance with job descriptions for each position.

Participates in the associate performance appraisal process, providing feedback as needed.

Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the

team.

Actively solicits associate feedback, utilizes and "open door" policy and reviews associate satisfaction results to identify and

address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as

necessary.

Participates in associate progressive discipline procedures. Ensures hotel policies are administered fairly and consistently,

disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and

LSOPs) and supports the Peer Review Process.

Ensures that regular on-going communication is happening with associates to create awareness of business objectives and

communicate expectations, recognizes performance and produce desired results.

Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking

place on all shifts. Participates in an on-going associate recognition program.

Sales and Revenue Management

Effectively up-sells products and services throughout the event process.

Effectively manages customer budgets to maximize revenue and meet customer needs.

Participates in customer site inspections and assists with the sales process when necessary.

Manages revenue and profitability associated with events.

Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

Financial Management

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of

department.

Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and

attendance. Manages payroll administration.

Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

Understands the impact of department's operation on the overall hotel financial goals and objectives and manages to achieve

or exceed budgeted goals.

Other

Performs other duties as assigned to meet business needs.

SKILLS

Effective sales skills to up-sell products and services

Knowledge of menu planning, food presentation, and banquet and event service operations

Ability to manage guest room and meeting space inventories

Broad understanding of facility management (sanitation, maintenance, operations)

Strong customer development and relationship management skills

Knowledge of overall hotel operations as they affect department

Knowledge of Event Technology products and services

Knowledge of contract management and legalities

Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and

scheduling

Strong communication skills (verbal, listening, writing)

Strong problem-solving skills

Strong customer and associate relation skills

Strong organization skills

Ability to use standard software applications and hotel systems

Effective decision making skills

Effective influence skills

Strong presentation and platform skills

Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

EDUCATION/EXPERIENCE

Experience required varies by size and complexity of property

Experience in similar leadership role required

College Degree required, minimum of 2 year degree

This company is an equal opportunity employer.

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