Dual Rate Casino Floor Supervisor

Emerald Downs Auburn , WA 98092

Posted 4 months ago

Casino Dual Rate Floor Supervisor

Job Category: Full-Time, Non-Exempt

Reports to: Table Games Shift Manager

General Description: Responsible for pit area, personnel and guest play for assigned section. Covers the Shift Managers shifts in their absence. Is required to deal when a Floor Supervisor is not needed. Must be able to work any shift and be available to work weekends and holidays.

Essential Duties and Responsibilities:

  • Oversees game in progress, guests and team members in assigned section.

  • Safeguards company assets located in assigned section.

  • Issues playing cards, and periodically reviews them for irregularities during shift.

  • Attends to any guest disputes arising within assigned section.

  • Enforces rules and regulations of State Gaming Commission for table games.

  • Maintains proper table loads through fills and credits.

  • Tracks and rates players.

  • Promotes positive guest relations.

  • General management of assigned section.

  • Assists in the training and development of dealers.

  • Create, facilitate and maintain a positive work environment.

  • Smile and engage with Team Members and Guest with a professional demeanor.

  • Performs other job-related duties as assigned.

Extent of Job Authority: Authority over assigned tables.

Scope of Management Authority: Supervisor: Operates with supervisory review over others; does not have

budget authority, reports to Manager level or higher.

Hiring Decisions: No

Disciplinary Actions: No

Termination Decisions: No

Education, Experience and Training for Position (required and preferred):

Required: High school diploma or GED equivalent

Preferred: Proven abilities as a Casino Dealer.

Special Requirements:
Washington State Gambling Commission License

Knowledge, Skills, and Abilities:

  • Past dealing and supervising experience required.

  • Possess leadership attributes upon which to build.

  • Excellent guest service skills a must.

  • Must be able to work any shift and be available to work weekends and holidays

Physical Abilities: The physical requirements described herein are representative of those that must be met by a team member to successfully perform the essential duties of this job.

  • Must be able to stand for ten (10) hours or longer

  • Manual and finger dexterity

Work Environment:

The noise level in the work environment is usually moderate. May use portable radio or cellular phone to be in constant contact with department.

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Dual Rate Casino Floor Supervisor

Emerald Downs