DTP Patient Qualification Representative (86910)

Inogen, Inc Cleveland , OH 44114

Posted 4 months ago

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

JOB DESCRIPTION

The DTP Patient Qualification Representative will be responsible for contacting digital leads, qualifying them and handing them off to existing Inogen resources to continue with the sales cycle. This role will assist in increasing the contact rate to ensure the quality of customer engagement when connected with a member do the sales team.

Key Competencies:

  • Conduct the minimum agreed upon inbound/outbound calls to potential patients that have expressed interested via the lead generation process.

  • Responsible for verification of postal address, oxygen therapy status and interest in Inogen products/services.

  • Ensure compliance with all DTP related scripting when conducting call activity to qualifying potential leads.

  • Hand off qualified leads to Customer Development Representatives for final sale of Inogen project(s).

  • Utilize CRM (Salesforce) to document conversations and disposition of leads for appropriate next steps.

  • Work in partnership with DTP reps to continually improve qualifying techniques.

  • Assist with any other duties as assigned.

Do you possess these abilities?

  • Must have strong work ethic.

  • Excellent oral and written communication skills.

  • Attention to detail.

  • Possess a natural sales ability to help move customers forward in a sales cycle.

  • Exceptional consultative phone skills, including the ability to clearly articulate, influence, overcome objections while remaining resilient.

  • Ability to work with 65+ year demographic over the phone showing empathy and enthusiasm to help.

  • Strong time management and organizational skills, to manage call and follow-up activity.

  • Goal-oriented, results-driven with a high level of initiative and a sense of urgency.

Requirements:

  • High School diploma or equivalent, required.

  • 0-2 years Inside business development or inside sales experience, preferred.

  • Basic knowledge/proficiency in Microsoft Office, required.

  • Basic knowledge/proficiency in SalesForce or another CRM, required

  • A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

WHY INOGEN Inogen is a dynamic company that is not only focused on quality care of patients, but is also committed to being a top employer. Each of Inogen' s offices have a casual culture that supports employees being responsible and developing professionals.

We offer competitive salaries and a robust benefit package:

  • Employee Stock Purchase Plan 401 (K) plan available for all employees Health, dental, vision insurance Flexible spending accounts and wellness discount program Life Insurance Long Term Disability Robust paid time off and 8 paid holidays Employee Assistance Program

See the Inogen Team in action:

https://www.youtube.com/watch?v=dKoTMeJf5J4

Inogen Where we go to work hard to positively impact people's lives

Inogen is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster and its supplement are available here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm; http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf.

Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@inogen.net or call (972) 616-5668 and let us know the nature of your request and your contact information.


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DTP Patient Qualification Representative (86910)

Inogen, Inc