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DTI Service Support Specialist Desktop

Expired Job

State Of Delaware Cheswold , DE 19904

Posted 4 months ago

The Service Support Specialist provides day-to-day help desk support for the customer base of the Department of Technology and Information (DTI). They will be responsible for:

  • the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
  • the diagnosis, troubleshooting and tracking of all computer-related incidents.
  • escalating problems and incidents to designated level 2 and level 3 help desk support entities.
  • reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
  • logging incidents and problem resolution activities into a computerized tracking system.
  • maintaining a robust and accurate knowledge base repository.
  • providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
  • generating help desk related performance statistics, as required.
  • training support staff, as required.
  • performing other tasks, as assigned.

Selective Requirement

  • Advanced troubleshooting experience Windows, iOS

  • PowerShell scripting experience

  • Software deployment experience

  • Microsoft Imaging (MDT/USMT) experience

  • Cisco switching experience

Job Requirements

JOB REQUIREMENTS for the Service Support Specialist-Desktop:

Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.

  • Possession of an Associate's degree preferred or two (2) years help desk and customer service experience.

  • Possession of one or more of the following certifications is preferred: A+, Network +, MCSA, or CCNA.

  • One year experience providing direct help desk or customer service support.

  • One year professional experience troubleshooting, installing, upgrading, and repairing personal computers, and peripheral devices.

  • Experience with automated help desk application tools.

  • Experience with comprehending functional and technical documentation.

  • Superior customer service, interpersonal, oral, and written communication skills are required.

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

Applicants must be legally authorized to work in the United States. DTI participates in E-Verify. DTI does not provide employment-based sponsorship.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirements will not be qualified.

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware An Equal Opportunity and Affirmative Action Employer.

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DTI Service Support Specialist Desktop

Expired Job

State Of Delaware