Dshs TIA IT Systems Administrator - Servicenow Administrator

We seek a self-starter, collaborative, and independent IT System Administrator to join the Technology Innovation Administration (TIA) within the Department of Social and Health Services (DSHS).  Join us today in Transforming Lives and be a part of the transformation, modernization, and innovative solutions of the IT processes we use to serve our customers.

In this role, as a ServiceNow Administrator, you will have the opportunity to design, configure, and support ServiceNow's ITSM suite of modules and implement an Enterprise ITSM tool that supports processes beyond IT. You will develop and implement technical solutions in future implementation areas such as finance, purchasing, project management, facilities, and many more, on the ServiceNow platform to satisfy the business needs of the IT department and beyond. You will support a variety of administrative applications within the Economic Service Administration (ESA) and its internal and external stakeholders in a fast-paced environment.

This position is classified in the Systems Administration job family at the Journey level.

Some of what you'll do:

• Design and review new requirements and features based on business needs in addition to creating and/or reviewing various ServiceNow objects, data integrations, and reports using the ServiceNow platform.

• Analyze, research, design, document, install, and implement complex, multi-server, multi-vendor applications that integrate with client technical solutions for IT's end-user enterprise computing environment.

• Evaluate highly complex technical proposals, troubleshoot problems that are not out of the box, and new requirements for all highly technical application development and infrastructure implementations.

• Develop, track, test, install, and implement core system configurations and functionality across instance modules and maintain Commercial-off-the-shelf (COTS) and agency-developed applications as well as evaluating and implementing new technologies for solutions across the agency.

• Consult with business owners/users to translate business requirements and offerings into system functionality and automation. Assess and communicate any and all risks, collaborate with business and IT staff to define IT best practices, and recommend the best solution.

• Interact with technical staff and stakeholders to understand processes, gain information, business flows, deliverables, platform maintenance and configuration changes, education and training on tool usage and best practices.

• Apply innovative technology to business processes to develop new solutions and troubleshoot issues as well as advise on options, risks, and impacts on business processes and technical architecture.

• Support processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, and other service modules as well as support for custom-scoped applications that deliver enterprise-wide business processes to customers.

• Work in the scope of policies, practices, and standards that govern compliance functions associated with information technology systems, networks, applications, and other services within the agency.

If this is your area of expertise and interest, we encourage you to apply!

Who should apply?

• A Bachelor's degree including 9 semester or 15 quarter hours of computer science courses

• AND - Two years of experience analyzing, installing, and/or maintaining computer software applications, and hardware, or providing customer or technical support in information technology.

• Two years of experience working with ServiceNow, Easyvista, BMC, or any similar cloud-based ITSM application or platform. Concurrent to below experience required.

• OR - Six years of progressive experience such as consulting, analyzing, configuring, designing, programming, installing, or maintaining software applications; directing projects; providing customer or technical support on information technology; or administering or supervising staff who perform work in any of these information technology disciplines.

• Two years of experience working with ServiceNow, EasyVista, BMC, or any similar cloud-based ITSM application or platform.

Preferred Education, Experience, or Certifications

• Information Technology Infrastructure Library (ITIL) Foundations Certification or obtain certification within 12 months of hire

• Experience with development tools related to the underlying web technologies of ServiceNow or other SaaS solutions in a team environment (e.g. JavaScript, HTML, CSS, ReST, or other SaaS technologies)

• Experience with developing and implementing internal standards to guide the organization in the design of technical solutions.

To be considered for this opportunity please include the following:

• Current chronological resume

• Cover letter

• Three professional references with current contact information

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Contact raoa@dshs.wa.gov  and reference job number 06791

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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